Service Advisor

NMS Recruit Ltd; Marlesford; On-site; GBP 24,000 - 32,000; Full time

Job summary

NMS Recruit Ltd is seeking a motivated Service Advisor for a busy Service Department. You will be the main link between customers, technicians, parts and warranty teams, managing service requests from initial contact to completion.

You will handle clear communication, accurate records and high levels of customer service, with duties including updating job cards, coordinating with the Parts and Warranty teams, and ensuring timely progress across agricultural, construction and machinery sectors.

Qualifications

• Experience in service operations and repair processes.
• Strong customer service and communication skills.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Act as the main point of contact for customers throughout the service and repair process.
• Manage customer accounts and develop relationships with new and existing customers.
• Receive and process service and repair enquiries, keeping customers informed of progress.
• Liaise with technicians to monitor job progress and ensure timely completion.
• Prepare and maintain accurate job cards, service records and documentation.
• Collaborate with Parts to ensure availability and timely repairs.
• Coordinate with Warranty to ensure proper processing of warranty work.
• Provide updates on repair progress, costs and completion times.
• Maintain high standards of customer service and support the Service Manager.

Skills

Service Department experience

Customer service

Attention to detail

Organisational ability

Communication skills

Driving licence

Job description

The Role

We are currently looking for a motivated and customer-focused Service Advisor to join an established and busy Service Department.

Reporting to the Service Manager, you will play a key role in supporting the day-to-day operation of the department. You will provide administrative and customer service support while acting as the vital link between customers, technicians, parts and warranty teams.

The role will involve managing the service process from initial customer contact through to completion, ensuring clear communication, accurate records and a high level of customer service throughout.

You will be working with a range of agricultural, construction and groundcare machinery, making this an excellent opportunity for someone with experience within a technical, engineering, automotive or machinery-based environment.

Key Responsibilities

• Act as the main point of contact for customers throughout the service and repair process.
• Manage existing customer accounts while developing strong relationships with new and existing customers.
• Receive and process service and repair enquiries, ensuring customers are kept fully informed of progress.
• Liaise closely with technicians to monitor the progress of jobs and ensure work is completed efficiently.
• Prepare and maintain accurate job cards, service records and associated documentation.
• Work closely with the Parts Department to ensure parts are available and repairs can be completed on time.
• Liaise with the Warranty Department to ensure warranty work is processed correctly and in line with relevant requirements.
• Provide accurate updates to customers regarding repair progress, costs and expected completion times.
• Ensure a consistently high standard of customer service is delivered.
• Support the Service Manager with the efficient day-to-day running of the Service Department.
• Assist with the smooth coordination of workshop activities and customer requirements

Skills & Experience

• Previous experience working within a Service Department, Workshop or similar customer-facing technical environment.
• A good understanding of service operations and the repair process.
• Experience within the agricultural, construction, groundcare, horticultural, plant hire or automotive sectors would be advantageous.
• Excellent customer service and communication skills.
• Strong organisational and administrative abilities.
• The ability to prioritise workloads and manage multiple tasks within a busy environment.
• Good attention to detail and the ability to maintain accurate records.
• The confidence to communicate effectively with customers, technicians and internal departments.
• A full UK driving licence, as occasional travel to customer sites may be required.

Salary depening on experience