Service Administrator

Tate Recruitment; Kettering; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

33 days annual leave

Hybrid - 2 days in office, 3 from home

Bupa cash plan

Discounted Bupa after probation

Online rewards cashback

Job summary

Tate Recruitment seeks a Service Administrator for a global engineering business in Northampton. The role entails delivering professional customer service as part of a proactive service admin team, building relationships with engineers and managers. Training will be in-office with a hybrid path after.

Key duties include diary management, order processing, invoicing, ERP/FSM workflow, and coordinating engineer visits. The role offers hybrid work and probationary review of pay.

Qualifications

• Administration and Customer Service experience.
• Confident in helping customers and problem solving.
• Ability to multi-task with excellent attention to detail.
• Good organisation and prioritisation skills.
• Experience processing orders or working with engineers is beneficial.

Responsibilities

• Provide administration support to the service team including diary management, spare parts logistics and paperwork (also in electronic format).
• Process paperwork and raise invoices post service/repair.
• Process orders on ERP/FSM start to finish.
• Contact customers via telephone, email and Web Meetings regarding quotations, purchase orders, services, calibration and repairs and scheduling of engineer appointments.
• Ensure service kits and/or parts are delivered to site/engineer in good time.
• Respond to customer queries via phone and/or email.
• Process Purchase Orders.

Skills

Administration

Customer Service

Problem Solving

Attention to detail

Organisation

Tools

ERP

FSM

Job description

Service Administrator

Permanent

£29,650 per annum (reviewed after probation)

Northampton, Hybrid working. (Full time in the office whilst training, and then 2 days in the office and 3 days from home after training)

We’re recruiting a Service Administrator on behalf of a global engineering business.

Based at their head office In Northampton, you will deliver a professional customer service experience, working as part of a proactive, innovative and responsive service admin team. You will build and develop positive working relationships with engineers, managers, colleagues and customers at all levels.

When you’re settled in the role, you’ll be able to work hybrid, 2 days in the office and the rest from home.

As Service Administrator, your daily duties will include:

• To provide administration Support to the service team including, Diary management, Spare Parts logistics and Paperwork (also in Electronic Format)
• Processing paperwork and raising invoices post service/repair
• Processing of orders on ERP/FSM start to finish
• Contact with customers via telephone, email and Web Meetings regarding Quotations, Customer Purchase orders, Services, Calibration & Repairs to instruments to include scheduling of engineer’s appointments
• Ensuring service kits and/or parts are delivered to site/engineer in good time
• Responding to customer queries via phone and/or email
• Processing Purchase Orders

What are we looking for?

• Administration and Customer Service experience
• Confident in helping customers and problem solving
• Ability to multi-task with excellent attention to detail
• Good organisation and prioritisation skills
• Experience processing orders or working with engineers is beneficial

The package

• 33 days annual leave – inclusive of bank holidays plus your birthday off!
• 35 hours per week
• Hybrid – 2 days in the office and 3 from home (full time in the office whilst training)
• Bupa cash plan & discounted Bupa healthcare on completion of probation
• Online rewards cashback and discounts platform