Hybrid Service Administrator — Customer Care & Ops

Tate Recruitment; Northampton; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

33 days leave

35 hours per week

Hybrid work

Bupa cash plan

Online rewards platform

Job summary

Global engineering business in Northampton is seeking a Service Administrator on a permanent basis. The role involves delivering a professional customer service experience within a proactive service admin team, with hybrid working after training.

Salary is £29,650 per annum with probation review. 35 hours per week, hybrid (2 days in, 3 from home) after training, and 33 days leave including birthday. Training in the head office will be in-office.

Qualifications

• Administration and Customer Service experience
• Confident in helping customers and problem solving
• Ability to multi-task with excellent attention to detail
• Good organisation and prioritisation skills
• Experience processing orders or working with engineers is beneficial

Responsibilities

• Provide administration support to the service team including diary management, spare parts logistics and paperwork (also in electronic format)
• Process paperwork and raise invoices post service/repair
• Process orders on ERP/FSM start to finish
• Contact customers via telephone, email and Web Meetings regarding quotations, customer purchase orders, services, calibration & repairs, including scheduling of engineer’s appointments
• Ensure service kits and/or parts are delivered to site/engineer in good time
• Respond to customer queries via phone and/or email
• Process Purchase Orders

Job description

Global engineering business in Northampton is seeking a Service Administrator on a permanent basis. The role involves delivering a professional customer service experience within a proactive service admin team, with hybrid working after training.

Salary is £29,650 per annum with probation review. 35 hours per week, hybrid (2 days in, 3 from home) after training, and 33 days leave including birthday. Training in the head office will be in-office.