Customer Service Administrator

Confidential; Buckingham; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Private healthcare

Training & development

22 days + bank holidays

Job summary

Confidential is seeking a Customer Service Administrator to join a small, busy service team on-site in Buckingham. It is a full-time, permanent role offering a salary of up to 26,000.

The role supports the service team with customer service, database maintenance and administration. Responsibilities include first point of contact for customers, handling inquiries by phone and email, generating quotes and invoices, and coordinating service administration.

Qualifications

• Confident customer service experience in office environment.
• Methodical with ability to manage a busy workload.
• Administration experience in an office setting.
• Proficient IT skills including MS Office.
• Excellent communication skills.
• Strong organizational skills and multitasking.
• High accuracy and attention to detail.
• Adaptable to changing environments.

Responsibilities

• Be first point of contact for customers.
• Providing high levels of customer care over the phone and via email.
• Liaise with customers, resolving queries quickly and efficiently.
• Generate system based quotes and invoices.
• Support with coordinating service administration.
• Contact customers to confirm proposed dates and obtain order numbers for scheduled work.
• Maintain database of all customer records.

Skills

Confident customer services skills

Methodical & organised

Administration experience

Excellent communications skills

Multi-tasking

Attention to detail

Adaptable

Tools

MS Office

Job description

As Customer Service Administrator you will joining a small, busy service team. The role is based on site in Buckingham, is full time and permanent offering a salary of up to 26,000. Working for a highly successful business who have worked in the garage equipment sector for decades.

Purpose of the role:

Supporting the service team providing high levels of customer service, maintaining the database and administration.

Key Accountabilities of the Customer Service Administrator:

• Be first point of contact for customers
• Providing high levels of customer care over the phone and via email
• Liaise with customers, resolving any queries quickly and efficiently
• Generate system based quotes and invoices
• Support with coordinating service administration
• Contact customers to confirm proposed dates and obtain order numbers for scheduled work
• Maintain database all customer records

Skills Required for the Service Administrator:

• Confident customer services skills
• Methodical approach used to managing a busy workload
• Administration experience within an office environment
• Solid IT skills including MS Office
• Excellent communications skills
• Organised approach to work, able to work on multiple tasks at the same time
• High levels of accuracy and attention to detail
• Adaptable in a changing environment

What's in it for you?

• A salary of up to 26,000
• Monday to Thursday 8.30 am to 5.00 pm with an hour for lunch, Friday 8.30 - 4.30 with 30 min lunch
• 22 days hol +bank hols, increasing with service
• Training, support and development
• Working for a successful, established business
• Private healthcare for you and your family after six month probation