Service Administrator

Tate; Northampton; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

33 days annual leave incl. birthday

Hybrid work pattern

Bupa cash plan

Rewards platform

Job summary

Tate is hiring a Service Administrator in Northampton with hybrid working. The role starts full-time in-office during training, then shifts to two days in the office and three days from home each week.

You will deliver professional customer service and support the service team with diary management, ordering and invoicing. Ideal candidates have administration and customer service experience, strong problem-solving ability, and excellent organization.

Qualifications

• Administration and customer service experience required.
• Confident in helping customers and solving problems.
• Ability to multitask with attention to detail.

Responsibilities

• Provide administrative support to the service team: diary management, parts logistics, and paperwork (including electronic format).
• Process paperwork and raise invoices after service/repair.
• Process orders in ERP/FSM from start to finish.

Skills

Administration

Customer service

Problem solving

Multitasking

Organization

Tools

ERP

FSM

Job description

Service Administrator

Permanent

29,650 per annum

Northampton, Hybrid working. (Full time in the office whilst training, and then 2 days in the office and 3 days from home after training)

We're recruiting a Service Administrator on behalf of a global engineering business.

Based at their head office In Northampton, you will deliver a professional customer service experience, working as part of a proactive, innovative and responsive service admin team. You will build and develop positive working relationships with engineers, managers, colleagues and customers at all levels.

When you're settled in the role, you'll be able to work hybrid, 2 days in the office and the rest from home.

As Service Administrator, your daily duties will include:

• To provide administration Support to the service team including, Diary management, Spare Parts logistics and Paperwork (also in Electronic Format)
• Processing paperwork and raising invoices post service/repair
• Processing of orders on ERP/FSM start to finish
• Contact with customers via telephone, email and Web Meetings regarding Quotations, Customer Purchase orders, Services, Calibration & Repairs to instruments to include scheduling of engineer's appointments
• Ensuring service kits and/or parts are delivered to site/engineer in good time
• Responding to customer queries via phone and/or email
• Processing Purchase Orders

What are we looking for?

• Administration and Customer Service experience
• Confident in helping customers and problem solving
• Ability to multi-task with excellent attention to detail
• Good organisation and prioritisation skills
• Experience processing orders or working with engineers is beneficial

The package

• 33 days annual leave - inclusive of bank holidays plus your birthday off!
• 35 hours per week
• Hybrid - 2 days in the office and 3 from home (full time in the office whilst training)
• Bupa cash plan & discounted Bupa healthcare on completion of probation
• Online rewards cashback and discounts platform

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.