Service Administrator

HVAC - FläktGroup UK; Hereford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary and bonus scheme

Holiday Purchase Scheme

Company pension scheme

Life assurance

Employee Assistance Programme

Mental Health Support

Cycle to Work Scheme

Employee discounts (Samsung products)

Job summary

FläktGroup UK is seeking a National Account Administrator in Hereford to plan and control day-to-day operations of national customer account contracts, reactive work, quoted work, and related admin tasks.

You will coordinate maintenance, schedule engineers, manage service orders and invoicing, maintain portals using Simpro, Smartsheet and Excel, and deliver a professional service while building strong customer relationships.

Qualifications

• Strong administrative and data entry experience.
• GCSE English and Maths (Grade 3 minimum) or equivalent.
• Excellent organisational skills with the ability to prioritise workloads.
• High attention to detail and accurate record-keeping.
• Strong IT skills including Microsoft Word and Excel.
• Excellent verbal and written communication skills.
• Confident communicator with a professional telephone manner.
• Ability to work independently and as part of a team.
• Logistic knowledge of the geographical regional area.

Responsibilities

• Coordinate planned maintenance, reactive works, and quoted jobs across national accounts.
• Act as key contact for engineers and customers, ensuring clear communication.
• Schedule engineers by skills, availability, location, and needs.
• Raise and allocate service orders, order parts, manage progress to completion.
• Maintain customer portals, databases and docs using Simpro, Smartsheet and Excel.
• Monitor performance reports and support forecasting activities.
• Process invoicing for national account works and support broader requirements.
• Deliver a professional, responsive service while building relationships.

Skills

Organisational skills

Data entry

Communication skills

Attention to detail

Ability to prioritise workloads

Professional telephone manner

Independent working

Education

GCSE English and Mathematics

Tools

Simpro

Smartsheet

Excel

Word

Job description

Hereford | Office Based

At FläktGroup, we’re looking for a National Account Administrator based in Hereford to plan & control the day-to-day operations of the National customer account contracts, reactive work, quoted work and associated admin tasks.

Deadline: 24th September 2026

Location: Interviews will be held in the Hereford Office

Questions? Contact our HR Team at [e-mail]

What’s in It for You?

FläktGroup UK is committed to supporting your growth and development. Join us and benefit

Competitive salary & bonus scheme

Holiday Purchase Scheme

Company pension scheme

Life assurance

Employee Assistance Programme & Mental Health Support

Enhanced family-friendly policies

Cycle to Work Scheme

Employee discounts, including exclusive Samsung product offers

Long Service & Recognition Awards

What You’ll Be Doing

• Coordinating planned maintenance, reactive works, and quoted jobs across national customer accounts.
• Acting as a key point of contact for engineers and customers, providing excellent communication and support.
• Scheduling engineers based on skills, availability, location, and customer requirements.
• Raising and allocating service orders, ordering parts, and managing job progress through to completion.
• Maintaining customer portals, databases, and operational documentation using systems such as Simpro, Smartsheet, and Excel.
• Monitoring performance reports and supporting forecasting activities.
• Processing invoicing for national account works and supporting wider business requirements when needed.
• Delivering a professional, responsive service while building strong customer relationships.
• Note: the above list is not exhaustive and may be reviewed from time to time with the role holder.

What You Bring

• Good general level of educational achievement
• GCSE (Grade 3 minimum) English and Mathematics or equivalent
• Strong administrative and data entry experience
• Excellent organisational skills with the ability to prioritise workloads effectively
• High attention to detail and accurate record-keeping
• Strong IT skills, including Microsoft Word and Excel
• Excellent verbal and written communication skills
• Confident communicator with a professional telephone manner
• Ability to remain calm and professional under pressure
• Self-motivated with the ability to work independently and as part of a team
• Logistic knowledge of the geographical regional area

Bonus Points For

• Experience in customer service, scheduling, planning, or supply chain environments.
• Experience using CRM systems such as Dynamics or Moby.
• Knowledge of HVAC, air conditioning, chiller, or combustion industries (training provided).

About Us:

From the very outset and for more than 100 years (since 1909), FläktGroup has been a company that cares about our shared environment and the people around us. Indoor ventilation solutions affect everyone – whether you see our products or not.

Today we deliver products all over the world. We have sales in 65 countries, manufacturing in Europe, Asia and the US. At FläktGroup there are more than 3500 dedicated and proud colleagues delivering one of the most comprehensive offerings in the market. We aim to be your preferred partner today and tomorrow – as supplier and as employer.

Learn more at www.flaktgroup.com

Equal Opportunities:

We are an equal opportunities employer, recruiting individuals on their suitability for the role, qualifications and experience. We welcome applications from all communities and backgrounds. Please note we do require applicants to hold the Right to Work in the United Kingdom.