National Account Administrator - Hereford (Office-Based)

HVAC - FläktGroup UK; Hereford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary and bonus scheme

Holiday Purchase Scheme

Company pension scheme

Life assurance

Employee Assistance Programme

Mental Health Support

Cycle to Work Scheme

Employee discounts (Samsung products)

Job summary

FläktGroup UK is seeking a National Account Administrator in Hereford to plan and control day-to-day operations of national customer account contracts, reactive work, quoted work, and related admin tasks.

You will coordinate maintenance, schedule engineers, manage service orders and invoicing, maintain portals using Simpro, Smartsheet and Excel, and deliver a professional service while building strong customer relationships.

Qualifications

• Strong administrative and data entry experience.
• GCSE English and Maths (Grade 3 minimum) or equivalent.
• Excellent organisational skills with the ability to prioritise workloads.
• High attention to detail and accurate record-keeping.
• Strong IT skills including Microsoft Word and Excel.
• Excellent verbal and written communication skills.
• Confident communicator with a professional telephone manner.
• Ability to work independently and as part of a team.
• Logistic knowledge of the geographical regional area.

Responsibilities

• Coordinate planned maintenance, reactive works, and quoted jobs across national accounts.
• Act as key contact for engineers and customers, ensuring clear communication.
• Schedule engineers by skills, availability, location, and needs.
• Raise and allocate service orders, order parts, manage progress to completion.
• Maintain customer portals, databases and docs using Simpro, Smartsheet and Excel.
• Monitor performance reports and support forecasting activities.
• Process invoicing for national account works and support broader requirements.
• Deliver a professional, responsive service while building relationships.

Skills

Organisational skills

Data entry

Communication skills

Attention to detail

Ability to prioritise workloads

Professional telephone manner

Independent working

Education

GCSE English and Mathematics

Tools

Simpro

Smartsheet

Excel

Word

Job description

FläktGroup UK is seeking a National Account Administrator in Hereford to plan and control day-to-day operations of national customer account contracts, reactive work, quoted work, and related admin tasks.

You will coordinate maintenance, schedule engineers, manage service orders and invoicing, maintain portals using Simpro, Smartsheet and Excel, and deliver a professional service while building strong customer relationships.