Service Administrator: Returns & Repairs Coordinator

Onecom; Fareham; On-site; GBP 23,850 - 29,150; Full time

Benefits offered by this job

25 days + bank holidays

Birthday day off

Flexible working hours

9% pension contribution

Quarterly employee awards

Company events

In-House Training Academy

24/7 mental health support

Job summary

Onecom, based in Fareham, seeks a Service Administrator for a 6-month fixed-term contract. The role demands managing returns and repairs, ensuring high customer service standards, and maintaining accurate records.

The right candidate will bring shipping experience and strong communication skills. Join us to enjoy 25 days of holiday, personal development opportunities, and employee wellbeing initiatives.

Qualifications

• Experience in shipping, packaging, or similar roles.
• Proficiency in MS Office and internal systems.
• Strong communication skills essential for customer interaction.

Responsibilities

• Managing returns and repairs across devices.
• Validating returns for accuracy in various factors.
• Processing goods and maintaining accurate records.
• Communicating with customers about their requests.

Skills

Experience in shipping and packaging

Strong MS Office skills

Excellent written and verbal communication

High attention to detail

Customer service experience

Ability to manage varied workload

Professional telephone manner

Solid administration background

Adaptable and proactive attitude

Team-focused mindset

Job description

Onecom, based in Fareham, seeks a Service Administrator for a 6-month fixed-term contract. The role demands managing returns and repairs, ensuring high customer service standards, and maintaining accurate records.

The right candidate will bring shipping experience and strong communication skills. Join us to enjoy 25 days of holiday, personal development opportunities, and employee wellbeing initiatives.