Sales Support (12-month FTC)

Midwich Limited; Diss; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

Private health care

Life cover

Shares programme

Cycle to work

Job summary

Midwich Limited is seeking a proactive Sales Support professional to join the Sales Administration team on a 12 month FTC. You will process customer orders using our ERP system, handle general admin tasks, generate regular reports, and respond to first-level customer enquiries by phone or email.

The role involves building strong relationships with the Sales team and external customers, coordinating with multiple departments, and ensuring timely order fulfilment.

Qualifications

• Proficiency in Microsoft Office, particularly Outlook and Excel.
• Previous customer service experience, with a focus on clear communication and professionalism.
• Solid administration experience, demonstrating strong organisational skills, high accuracy and attention to detail.

Responsibilities

• Processing customer orders accurately and efficiently.
• Handling general administrative tasks.
• Running and distributing regular reports.
• Responding to first-level customer enquiries via phone or email.

Skills

MS Office

Customer service

Administration

Tools

ERP system

Job description

About Us

Midwich is a forward-thinking AIM listed organisation, whose international growth projection is both exciting and demanding. Our partners are world leading brands including Samsung, LG, Philips and Panasonic to name a few and they demand effective marketing that delivers results through sales. Part of Midwich’s future strategy is to continue its successful buy and grow activities, which have traditionally been led by the Group Managing Director. As one of the leading AV/IT distribution Companies in the UK, we offer a range of exciting career paths in Sales, Business Management, Finance, Marketing and Logistics to name but a few.

About the Role

We are pleased to share an exciting opportunity to join our Sales Administration team in the role of Sales Support on a 12 month FTC basis. As the successful candidate, you will play a vital role in supporting the Sales team by:

• Processing customer orders accurately and efficiently.
• Handling general administrative tasks.
• Running and distributing regular reports.
• Responding to first-level customer enquiries via phone or email.

What you will be doing in this role

• Processing orders using our custom ERP system.
• Managing and monitoring orders to ensure timely and accurate fulfilment.
• Performing a range of general administrative tasks to support the Sales teams.
• Responding to customer enquiries via phone or email, providing first-level support.
• Building strong working relationships with both the Sales team and external customers.
• Liaising with multiple departments across the business to co-ordinate and resolve queries.

What you will bring to the role

• Proficiency in Microsoft Office, particularly Outlook and Excel.
• Previous customer service experience, with a focus on clear communication and professionalism.
• Solid administration experience, demonstrating:
  • Strong organisational skills.
  • High level of accuracy.
  • Excellent attention to detail.

Why you should work here

• Contributory Pension Scheme
• Private Health Care
• Permanent Health Scheme
• Life Cover
• Profit Related Pay
• Paid Sickness Leave
• Staff Purchase Scheme
• Discounts from Local Businesses (dependant on location)
• Recruitment Finder's Fee
• Employee Assistance Programme (EAP)
• Reduced Gym Membership (dependant on location)
• Cycle to Work Scheme
• Free Car Parking
• Shares Programme

Midwich Group is an equal opportunity employer and welcomes applicants from all backgrounds.

Please quote "Sales Support" when applying for this position.

Closing Date 30th September 2026