Customer Service Representative

ExamWorks Investigation Services Limited; Bolton; Hybrid; GBP 19,000 - 23,000; Full time

Job summary

ExamWorks UK in Bolton is seeking a Customer Service Representative / Technical Support Administrator to support both clients and field agents in a busy office environment.

You will manage communications, handle enquiries, and contribute to the smooth running of service processes while maintaining high standards of accuracy and data entry.

Qualifications

• Strong verbal and written communication skills.
• Professional telephone manner.
• Accurate data entry and IT systems proficiency.
• Excellent organisational and time management abilities.
• Previous office-based administration experience.
• Complaint-handling experience is desirable.

Responsibilities

• Handle inbound and outbound telephone calls professionally.
• Deliver exceptional customer service and build client relationships.
• Log and escalate initial complaints appropriately.
• Process incoming letters and emails.
• Allocate tasks to field agents and liaise with the Field Force team.
• Maintain accurate client records and data entry.
• Produce clear written communications.
• Ensure GDPR and ISO Quality & Security Systems compliance.

Skills

Communication skills

Telephone etiquette

Data entry

Organization

Complaint handling

Problem solving

IT literacy

Team player

Tools

MS Office

CRM software

Job description

Customer Service Representative
Administration Bolton Fixed Term Contract Aug 21, 2026

Customer Service Representative / Technical Support Administrator

Location: Bolton, BL6 (Office-Based)

Hours: Monday to Friday, 9:00 am – 5:30 pm (1-hour lunch)

Contract: 6 or 12 month Fixed Term Contract

Salary: £25,056 per Annum full time equivalent.

If you’re proactive, well-organised, and passionate about delivering outstanding customer service, this could be the perfect opportunity for you! You’ll thrive in a fast-paced office environment while supporting both clients and field agents to ensure seamless service delivery.

About the Role

As an essential part of our operations team, you will manage communications, support field-based colleagues, and contribute to the smooth running of our service processes. This varied role requires strong communication skills, excellent attention to detail, and the ability to work independently.

Key Responsibilities

• Handle inbound and outbound telephone calls professionally
• Deliver exceptional customer service and build strong client relationships
• Manage, log, and escape initial complaints appropriately
• Process incoming correspondence, including letters and emails
• Allocate tasks to field agents and liaise with the Field Force team
• Maintain accurate client account records and data entry
• Produce clear, high-quality written communications
• Monitor diaries and follow up on outstanding reviews
• Ensure compliance with GDPR, ISO Quality & Security Systems, and company policies
• Meet internal and external service level agreements (SLAs)
• Achieve performance targets and quality audit standards

Skills & Experience

• Strong verbal and written communication skills
• Confident and professional telephone manner
• Proficient in IT systems with accurate data entry abilities
• Excellent organisational and time management skills
• Previous office-based administration experience
• Ability to understand and action written instructions effectively
• Complaint-handling experience
• Knowledge of EWIS processes (desirable)
• Financial awareness and strong problem-solving skills

Personal Attributes

• Punctual and reliable
• Smart and professional appearance
• Positive team player
• Committed to personal development and continuous improvement

We’re proud to share thatExamWorks UKhas once again achievedLevel 3 Disability Confident Leader status, reaffirming our commitment to inclusion and accessibility.

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