Operations Administrator - FTC (6 months, 12 hours per week)

Shropshire Towns and Rural Housing; Trowbridge; On-site; GBP 15,000 - 19,000; Part time

Benefits offered by this job

Generous holiday entitlement

Life assurance

Flexible working arrangements

Cycle to work scheme

Ongoing training and development

Job summary

Selwood Housing is seeking an organised and proactive Operations Administrator to join our team for a 6-month fixed-term contract. This part-time role (12 hours per week) supports operational teams, coordinates activities and keeps records up to date.

Hours run on two fixed days (Mon/Tue or Thu/Fri), 9:00–15:30 with a 30-minute lunch break. You’ll manage enquiries, arrange appointments, support contractors and colleagues, and contribute to a high standard of service for customers while upholding

Qualifications

• GCSE or equivalent with grade C+ in English and Maths.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Experience in office administration.
• Customer-focused experience and strong teamwork.
• Excellent attention to detail and accuracy.
• Commitment to an inclusive environment.

Responsibilities

• Provide vital administrative support to operational teams.
• Coordinate activities, maintain systems and keep programmes running smoothly.
• Manage enquiries, arrange appointments, update records.
• Support contractors and colleagues, ensuring information is accurate and up to date.
• Contribute to delivering efficient services and a positive customer experience.

Skills

MS Office

Customer service

Organisational skills

Attention to detail

Education

GCSE English & Maths

Tools

Word

Excel

Outlook

Job description

More than administration. Real impact. Every day.

Behind every successful operation is a team that keeps everything running smoothly.

From coordinating appointments and maintaining accurate records to supporting customers and contractors, this role plays an important part in helping our operational teams deliver efficient, effective services.

We're looking for a highly organised and proactive Operations Administrator to join our team on a 6-month fixed-term contract. If you enjoy variety, thrive on staying one step ahead and take pride in delivering excellent administrative support, we'd love to hear from you.

About The Role

As an Operations Administrator, you'll provide vital administrative support to operational teams, helping to coordinate activities, maintain systems and keep programmes running smoothly.

You’ll be responsible for managing enquiries, arranging appointments, updating records, supporting contractors and colleagues, and ensuring information is accurate and up to date. Your work will help deliver efficient services and a positive experience for our customers.

This is a varied role where strong organisation, attention to detail and good communication skills are essential. No two days will be the same, and you’ll always have the satisfaction of knowing your work makes a real difference.

Working pattern

This role is for 12 hours per week, and, due to operational requirements, the hours will be worked over two fixed days per week. This part-time opportunity may appeal to candidates seeking reduced hours and a consistent working pattern. Please note that, due to operational requirements, the working pattern is fixed, and the hours cannot be spread across multiple shorter days.

• Monday or Tuesday (6 hours)
• Thursday or Friday (6 hours)

Working hours are 9:00am to 3:30pm, including a 30-minute unpaid lunch break.

What We're Looking For

We're looking for an organised and proactive administrator who shares our values and takes pride in delivering excellent support, maintaining accurate records and helping services run smoothly.

Customer Driven

You understand that the quality of administrative support directly impacts the customer experience and are committed to delivering a responsive, friendly and professional service.

Accountability

You take responsibility for your work, ensuring records are accurate, deadlines are met and tasks are completed to a high standard.

Develop & Learn

You're always looking to build your skills, learn new ways of working and contribute ideas that improve efficiency and effectiveness.

Champion Communication

You build strong working relationships, communicate clearly with a range of stakeholders and ensure information is shared accurately and promptly.

You’ll Bring

• GCSE or 'O' Level standard or equivalent with grade C or above in English and Maths.
• Strong IT skills, including Microsoft Office applications such as Word, Excel and Outlook.
• Experience of administration in an office environment.
• Previous experience in working in a customer focused environment.
• Good organisational and administration skills.
• Excellent attention to detail and a high level of accuracy.
• A commitment to creating an inclusive environment where colleagues and customers are treated with fairness, dignity and respect.

Pre Employment Requirements

Any offer of employment will be subject to satisfactory Right to Work checks.

Why join Selwood Housing?

At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we're growing. With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places.

You’ll be joining a close-knit team where people support each other, share knowledge, and take pride in doing things properly.

Some Of Our Benefits Include

• Competitive salary
• Generous holiday entitlement
• Life assurance
• Flexible working arrangements, where business needs allow
• Competitive pension
• Cycle to work scheme
• Ongoing training and development
• A supportive team environment where your contribution really matters.

Our Commitment to Diversity & Inclusion

At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.

We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.

Keywords: Operations Specialist, Location: Trowbridge, ENG - BA14 7EE