Service Admin - £28-£35K + Exciting Progression Opportunities

Office Angels; Winchester; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

22 days holiday

Holiday purchase option

Team building events

Social events

Christmas shutdown

Employee discounts

Many more benefits

Job summary

Office Angels in Winchester is seeking a Service Administrator to join a busy, customer-focused team. You will coordinate service activities, handle enquiries, and ensure smooth behind-the-scenes operations.

Salary ranges from £28,000 to £35,000 per year. Hours are Monday to Friday, 8am–4:30pm, with a permanent contract and on-site work; driving is required.

Qualifications

• Experience in an aftersales, service support, customer service or administrative role.
• Confident using CRM systems, Microsoft Office and business software to manage information.
• Strong organisational skills, ability to manage multiple tasks and maintain records.
• Excellent communication and relationship-building with customers and internal teams.

Responsibilities

• Provide a service-led approach to customers, dealing with queries and acting as first contact.
• Build and maintain strong relationships with customers and aftersales support.
• Monitor equipment performance using telematics and fleet management systems to identify service needs and sales opportunities.
• Develop and promote service, maintenance, repair and parts solutions to maximise uptime and satisfaction.
• Coordinate and support customer-focused promotions and service packages to drive engagement.
• Collaborate with service, parts and management teams to improve operational efficiency.
• Manage customer enquiries and provide proactive support to retain customers.

Skills

Experience in aftersales/service

CRM systems

Microsoft Office

Customer service

Administrative skills

Tools

CRM systems

Microsoft Office

Job description

Do you thrive in a busy, customer-focused environment where no two days are the same?

Join a supportive team where you'll be at the heart of customer service and administration, coordinating service activities, managing enquiries, and ensuring everything runs smoothly behind the scenes.

Role: Service Administrator

Perks

• 22 days holiday + option to purchase holiday, team building events and lots of socials, Christmas shutdown, employee discounts and many more!

Salary: £28,000pa - £35,000pa

Location: Winchester, must drive!

Contract: Permanent

Hours: Monday to Friday, 8am - 4:30pm

Start date: November

About the Role

• Provide a service-led approach to customers, dealing with queries and being a first point of contact


• Build and maintain strong relationships with customers, delivering a high level of aftersales support and customer service.


• Monitor equipment performance using telematics and fleet management systems to identify service requirements and sales opportunities.


• Develop and promote service, maintenance, repair, and parts solutions to maximise equipment uptime and customer satisfaction.


• Coordinate and support customer-focused promotions and service packages to drive engagement and business growth.


• Collaborate with service, parts, and management teams to deliver tailored aftersales solutions and improve operational efficiency.


• Manage customer enquiries and provide proactive support to ensure ongoing customer retention and satisfaction.

What We're Looking For

• Previous experience in an aftersales, service support, customer service, or administrative role, ideally within agriculture, machinery, engineering, automotive, or a similar technical environment.


• Good understanding of service, maintenance, parts, and equipment support processes.


• Confident using CRM systems, Microsoft Office applications, and business software to manage customer and operational information.


• Strong organisational skills with the ability to manage multiple tasks, prioritise workloads, and maintain accurate records.


• Excellent communication and relationship-building skills, with a customer-focused approach and the ability to work effectively with both customers and internal teams.

Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.