Support Officer

NHS Professionals; Sheffield; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive rates with fast pay

Job summary

NHS Professionals is seeking a Business Support Officer to provide administrative and clerical support across two city offices in Sheffield. The role involves handling confidential letters dictated by clinicians, managing post, and assisting with reception duties during staff breaks and leave.

You will work with the PhysioWorks Management team, using various IT systems and delivering reliable service to clinicians, GPs and external agencies.

Qualifications

• Experience with IT systems and strong telephone/customer service skills are required.
• Exposure to NHS administration processes is beneficial.

Responsibilities

• Undertake admin and clerical duties as delegated by Business Manager, including formal letters dictated by Clinicians.
• Clerical duties: photocopying, filing, taking messages for clinical staff, organising meetings, sorting mail.
• Reception duties to cover staff breaks, absence, and annual leave.
• Provide efficient and confidential administrative service to the Management team from offices in north and south Sheffield.
• Process daily post and general queries for the PhysioWorks Management team, coordinating with other departments and external agencies.

Skills

IT systems

Phone support

Education

Vocational Level 3

Job description

Job Title: Business Support Officer

Hours: Monday - Friday 8:30-4:30pm however on days for reception cover may need to work 12pm-8pm

Location: Sheffield Teaching Hospitals NHS Foundation Trust

Trust Location: Graves Health & Sports Centre - Bochum Pkwy, Jordanthorpe, Sheffield S8 8JR however will need to access Northern General Hospital & Royal Hallamshire Hospital for adhoc reception cover.

Contract Type: Temporary until March 2027

Reference: 92329/92333

What you ll be responsible for:

• To undertake admin and clerical duties as delegated by Business Manager which will include formal letters of a medical nature, dictated by Clinicians using digital wave player, to be sent to secondary care providers, GPs and podiatric surgery department.
• Clerical duties including photocopying, filing, taking messages for clinical staff, organising meetings and sorting of mail.
• Reception duties, as required, to support staff breaks, absence, and annual leave.
• Ensure the provision of an efficient and confidential administrative service to the Management team from either office based in the north and south of the city.
• To action the daily post and general queries for the PhysioWorks Management team, including dealing with other departments and external agencies.

You ll learn the following whilst working at the trust:

• An in depth understanding of the roles and responsibilities involved in working within the NHS.
• Knowledge of the systems used, to effectively complete your role to the highest standard at all times.
• A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

You ll have the following skills/experience:

• Previous experience of using various IT systems and being confident with IT.
• Previous experience of using good telephone customer service.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your My Bank shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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