Outpatient Administrator

NHS Professionals; Nottingham; On-site; GBP 22,000 - 26,000; Part time

Benefits offered by this job

Competitive pay rates

24/7 support

Multi locational work across trusts

Shift and timesheet portal access

Training and development opportunities

Holiday allowance accrual

Generous pension scheme

Job summary

NHS Professionals is seeking an Outpatient Administrator to support clinical teams at Nottingham University Hospitals NHS Trust. The role involves booking and updating appointments, managing referrals via eRS, and maintaining accurate patient data across the NHS IT systems.

You will handle enquiries by phone and in person, ensuring high-quality administrative service within a busy hospital setting. Experience with NHS processes and Microsoft Office is important.

Qualifications

• Experience providing outpatient administrative support.
• Familiar with NHS workflows and patient data handling.
• Proficient with hospital IT systems (Nervecentre) and appointment bookings.

Responsibilities

• Provide administrative support to clinicians and departments.
• Book, change or cancel appointments and maintain databases.
• Manage referrals via the national Electronic Referrals System (eRS).
• Ensure referral to treatment and patient data are accurate.
• Handle enquiries by phone and in person for staff and the public.

Skills

Outpatient admin

NHS experience

Nervecentre system

Microsoft Office

Attention to detail

Communication skills

Education

Vocational Level 3 qualification

Tools

Nervecentre

Job description

Job Title: Outpatient Administrator

Location: Nottingham University Hospitals NHS Trust- Mobility Centre, Therapies

Hours: 37.5 hours Monday - Friday 8am to 4pm

Trust Location: Nottingham City Hospital, Hucknall Rd, NG5 1PB

Work Type: Temporary

92353

What you'll be responsible for:

1. Provide administrative support to specialties, clinicians, and other departments where required
2. Book, change or cancel appointments whilst maintaining accurate databases
3. Manage and action referrals received via the national Electronic Referrals System (eRS)
4. Ensure Referral to treatment and patient data is accurate at all times
5. Deal appropriately with enquiries by telephone and in person, from staff and the general public, seeking advice or referring elsewhere if necessary.

You'll learn the following whilst working at the trust:

• An in depth understanding of the roles and responsibilities involved in working within the NHS
• Knowledge of the systems used, to effectively complete your role to the highest standard at all times
• A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You'll have the following skills/experience:

Skills:

• Microsoft office package knowledge e.g., Outlook, Word, Excel.
• Ability to use own initiative and attention to detail.
• Experience working as an outpatient administrator and great organization skills.
• NHS experience and experience using hospital IT systems such as Nervecentre and booking appointment.
• Effective communication skills, both verbal and written.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your "My Bank" shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.