Service Administrator

Travail Employment Group; Dundee; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

On-site parking

Pension

Holidays

Job summary

Travail Employment Group is assisting a large international engineering and manufacturing company in recruiting a Service Administrator in Bristol. You will liaise with customers and engineers to provide after-sales service, handling calls and emails, and managing diaries for engineers.

A temporary role with potential for extension offers a friendly team and modern office. The role requires good IT skills, CRM usage, and strong attention to detail, with opportunities for salary progression and

Qualifications

• Experience with CRM systems and Microsoft Office.
• Strong customer service experience.
• Excellent attention to detail.

Responsibilities

• Assist clients over the phone and via email.
• Enter client information accurately.
• Arrange engineers and assist in diary management.
• Support the wider team with general administration.

Skills

Customer service

Data entry

Diary management

IT skills

Tools

CRM system

Job description

Service Administrator

£13.33 per hour, Temporary, 08:00 to 16:30pm (early finish on Friday), BS5 Speedwell, Bristol, on-site parking, pension, holidays plus more.

A large international engineering and manufacturing business are actively recruiting for a service administrator to join their team. Working as part of a team of 3 other service administrators and reporting into the Aftercare Supervisor and Service Manager, the role will involve liaising with customers and engineers to provide an excellent after sales service.

This role as service administrator will see you :

• Assisting clients over the phone and via email
• Entering client information
• Arranging engineers and assisting engineers in diary management
• Assisting the wider team in general department administration and assisting the department managers.

The service administrator will have a need to hold good IT skills with ideally experience within the use of a CRM system and Microsoft packages. You will also have strong Customer Service experience and have excellent attention to detail. The successful individual would ideally hold some engineering or manufacturing industry experience within a coordination and data processing role. This would suit someone who has worked as a service administrator, service coordinator, contracts coordinator or a contracts administrator.

This is a long term temporary position to cover maternity leave, which could lead to a full time position as the company grow and expand.

In return you will be joining a successful organisation who have been established for over 50 years and have multiple awards - our client are a forward thinking, innovative and employee focused business where you will equally be rewarded for your hard work. This business offer outstanding benefits and further chance of progression.

Benefits Include :

• Working within a friendly team orientated business
• Flexible working hours
• Modern office environment
• 28 days holiday (including bank holidays) to start
• Pension
• On-site parking
• Further salary progression