Service Administrator

Working Solutions Recruitment; Leeds; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Annual Bonus

Holidays 25 days

Private healthcare

Pension plan

Life assurance (4x salary)

Cycle to Work

Job summary

WSR is recruiting for a Service Administrator for our reputable client in Leeds. Location: Leeds - Fully office-based, 5 days per week. Salary: £28k per annum. Job Type: Permanent. Hours: Monday to Friday, 8:00am – 4:30pm.

This varied role involves coordinating service calls and engineer schedules, raising purchase orders, preparing invoices, producing reports and liaising directly with customers. Full training provided to build experience in service, engineering or technical environments.

Qualifications

• Strong organisational skills and attention to detail are essential.
• Ability to juggle multiple priorities in a busy environment.
• Confident written and verbal communication.
• Friendly, customer-focused approach.
• Good working knowledge of Microsoft Office; SAP experience is advantageous.

Responsibilities

• Raising and managing service calls and engineer work orders.
• Coordinating engineer diaries and scheduling works with customer sites.
• Processing engineer timesheets, reports and daily hours.
• Setting up new customers and completing relevant administration.
• Raising purchase orders, processing credits and assisting with invoicing.
• Reviewing margins and compiling service and transaction reports.
• Maintaining holiday, sickness, absence and maintenance records.
• Monitoring customer KPIs and ensuring scheduled maintenance visits are completed.
• Following up on outstanding invoices and liaising with customers.

Skills

Organisation

Attention to detail

Communication

Multitasking

Customer focus

MS Office

Tools

Microsoft Office

SAP

Job description

WSR is recruiting for a Service Administrator for our reputable client in Leeds.
Location: Leeds - Fully office-based, 5 days per week
Salary: £28k per annum
Job Type: Permanent
Hours: Monday to Friday, 8:00am – 4:30pm

Service Administrator Role Overview:

This is a varied role where no two days are quite the same. You'll be involved in everything from coordinating service calls and engineer schedules through to raising purchase orders, preparing invoices, producing reports and liaising directly with customers. Full training will be provided, making this a great opportunity for someone looking to build their experience within a service, engineering or technical environment.

Service Administrator Key Responsibilities:

• Raising and managing service calls and engineer work orders
• Coordinating engineer diaries and scheduling works with customer sites
• Processing engineer timesheets, reports and daily hours
• Setting up new customers and completing relevant administration
• Raising purchase orders, processing credits and assisting with invoicing
• Reviewing margins and compiling regular service and transaction reports
• Maintaining holiday, sickness, absence and maintenance records
• Monitoring customer KPIs and ensuring scheduled maintenance visits are completed
• Following up on outstanding invoices and liaising with customers as required
• Preparing straightforward customer quotations
• Supporting the wider service team with general day-to-day administration

Service Administrator Skills, Experience & Attributes:

You'll ideally have previous administrative experience, particularly within a service, engineering or technical environment, although this isn't essential as full training will be provided.

You'll also need:

• Strong organisation and attention to detail
• The ability to juggle multiple priorities in a busy environment
• Confident written and verbal communication skills
• A friendly, customer-focused approach
• Good working knowledge of Microsoft Office
• A collaborative approach and willingness to support the wider team
• Basic financial awareness would be useful, although training can be provided
• SAP experience would be advantageous, but isn't essential

Service Administrator Benefits:

• Annual Bonus
• Holidays: 25 days (with increases based on service).
• Health: Private healthcare, digital GP access, and mental health support.
• Enhanced Pay: Generous maternity, paternity, and sick pay.
• Secure Future: Pension plan, income protection, and life assurance (4x salary).
• Employee Rewards: Recognition platform, discounts, Cycle 2 Work scheme, and more!

If you're looking for a varied administration role where you can become an integral part of a busy service team and continue developing your skills, we'd love to hear from you.