Service Administrator

Rise Technical Recruitment Limited; Peterborough; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Pension

Healthcare Scheme

Career Development

Job summary

Rise Technical Recruitment Limited is seeking a proactive Service Administrator to support engineers and coordinate field service activity across Peterborough and surrounding areas. You’ll manage scheduling, prioritise urgent breakdowns, and keep customers informed while ensuring service calls align with KPIs.

You will be highly organised with strong IT skills and the ability to manage multiple priorities in a fast-paced environment, communicating clearly with engineers and customers alike.

Qualifications

• Experience in service scheduling, customer service or engineering support.

Responsibilities

• Coordinate and schedule Field Service Engineers to meet customer needs.
• Liaise with customers and engineers to ensure work is completed on time and in line with KPIs.
• Monitor work in progress and resolve scheduling issues as priorities change.
• Maintain accurate service records and communicate effectively with third-party providers.

Skills

Scheduling

Customer service

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Service Administrator
Peterborough, Stamford, Huntingdon, Spalding, March
£32,000 + Pension + Healthcare Scheme + Career Development
Are you a Service Administrator with a customer-focused approach? Do you enjoy working in a fast-paced environment where no two days are the same, ensuring engineers are in the right place at the right time?
On offer is an excellent opportunity to join a global manufacturer of specialist vehicles and equipment, where you'll play a vital role in coordinating Field Service Engineers and delivering industry-leading customer service.
Work for a well-established international engineering business that prides itself on keeping essential equipment operating across the UK. They are now looking for a proactive Service Administrator to support engineers, manage customer expectations, and ensure service work is completed efficiently and on time.
The day-to-day of this role includes scheduling and prioritising Field Service Engineers, coordinating emergency breakdowns and planned servicing, communicating with customers, monitoring work in progress, liaising with third-party service providers, and ensuring service calls are completed in line with company KPIs. You'll also resolve scheduling issues, manage changing priorities, and keep accurate service records throughout the process.
The ideal candidate will have experience within a service desk, scheduling, customer service or engineering support environment. You'll be highly organised, able to manage multiple priorities, and confident communicating with both customers and engineers. Experience within engineering, plant, vehicles or capital equipment would be advantageous.

The role:

• Service Administrator
• Coordinate and schedule Field Service Engineers
• Customer liaison, workload planning and service coordination
• Monday to Friday, 40 hours per week
• Rotating shift pattern between 7:30am - 5:00pm

The person:

• Experience in service scheduling, customer service or engineering support
• Excellent organisational and communication skills
• Able to prioritise workloads in a fast-paced environment
• Good IT skills, including Microsoft Office
• Engineering or technical industry experience desirable
• Based in or near Peterborough

BBBH277736

We are an equal opportunities company and welcome applications from all suitable candidates.