Service Administrator

Perfect Placement; Bucks Green; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Base salary £30,000

Work hours 8am–5pm

Career progression

Warranty processes exposure

Supportive management

Job summary

Perfect Placement, on behalf of a well-established family-run dealership in Horsham, is seeking a Service Administrator / Advisor. This role suits motivated motor trade professionals aiming to join a friendly, professional team and ensure smooth aftersales operations.

The position offers a basic salary of £30,000 per year with potential bonuses up to £5,000, and hours from 8am to 5pm, Monday to Friday, with a lunch break.

Qualifications

• Previous experience as a Service Administrator, Service Advisor, or Warranty Administrator is desirable.
• Strong organisational and administrative skills.
• Able to multitask and work effectively in a hybrid role.
• Excellent communication skills and a customer-focused approach.
• Knowledge of manufacturer warranty procedures is advantageous but not essential.
• Proactive team player with a flexible attitude and desire to develop in motor trade.

Responsibilities

• Managing service bookings and scheduling appointments efficiently as a Service Administrator / Advisor
• Preparing accurate job cards and maintaining all service documentation to high standards
• Providing administrative support across the service department, including liaising with customers
• Covering service advisor duties when required, including vehicle updates and customer communication
• Handling warranty documentation and assisting with warranty claim processes
• Supporting parts department activities and stock management where appropriate
• Delivering high levels of customer service and ensuring customer satisfaction as a Service Administrator / Advisor
• Contributing to the overall efficiency of aftersales processes

Skills

Customer service

Organisational skills

Communication

Multitasking

Team player

Job description

We are recruiting on behalf of a well-established, family-run dealership in Horsham for the position of Service Administrator / Advisor. This is an excellent opportunity for a motivated motor trade professional looking to join a friendly and professional team. The Service Administrator / Advisor will play a key role in ensuring smooth aftersales operations within a busy dealership environment.

Benefits:

• Basic salary of £30,000 per annum, with potential bonuses up to £5,000 based on labour sales, customer satisfaction, and upselling
• Working hours from 8am to 5pm, Monday to Friday, with a one-hour lunch break
• Opportunities for career progression and development within a supportive team
• Exposure to warranty processes and hybrid aftersales duties
• Supportive management committed to recognising performance and rewarding success

Duties:

• Managing service bookings and scheduling appointments efficiently as a Service Administrator / Advisor
• Preparing accurate job cards and maintaining all service documentation to high standards
• Providing administrative support across the service department, including liaising with customers
• Covering service advisor duties when required, including vehicle updates and customer communication
• Handling warranty documentation and assisting with warranty claim processes
• Supporting parts department activities and stock management where appropriate
• Delivering high levels of customer service and ensuring customer satisfaction as a Service Administrator / Advisor
• Contributing to the overall efficiency of aftersales processes

Requirements:

• Previous experience as a Service Administrator, Service Advisor, or Warranty Administrator is highly desirable
• Strong organisational and administrative skills
• Able to multitask and work effectively in a hybrid role as a Service Administrator / Advisor
• Excellent communication skills and a customer-focused approach
• Knowledge of manufacturer warranty procedures is advantageous but not essential
• A proactive team player with a flexible attitude and a desire to develop within the motor trade