Service Administrator

Allscreens Nationwide Ltd; Horsham; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A well-established dealer in Horsham seeks a Service Administrator / Advisor to manage service bookings, prepare job cards, and support the service department with customer communication.

Ideal candidates have experience in service administration or warranty roles, with strong organisational and communication skills, and a readiness to work in a hybrid capacity within the motor trade. Salary includes a base and potential bonuses.

Qualifications

• Previous experience as a Service Administrator, Service Advisor, or Warranty Administrator is highly desirable.
• Strong organisational and administrative skills.
• Able to multitask and work effectively in a hybrid role as a Service Administrator / Advisor.
• Excellent communication skills and a customer‑focused approach.
• Knowledge of manufacturer warranty procedures is advantageous but not essential.
• A proactive team player with a flexible attitude and a desire to develop within the motor trade.

Responsibilities

• Managing service bookings and scheduling appointments efficiently as a Service Administrator / Advisor.
• Preparing accurate job cards and maintaining all service documentation to high standards.
• Providing administrative support across the service department, including liaising with customers.
• Covering service advisor duties when required, including vehicle updates and customer communication.
• Handling warranty documentation and assisting with warranty claim processes.
• Supporting parts department activities and stock management where appropriate.
• Delivering high levels of customer service and ensuring customer satisfaction as a Service Administrator / Advisor.
• Contributing to the overall efficiency of aftersales processes.

Skills

Customer service

Organisational skills

Communication skills

Multitasking

Job description

We are recruiting on behalf of a well-established, family‑run dealership in Horsham for the position of Service Administrator / Advisor. This is an excellent opportunity for a motivated motor trade professional looking to join a friendly and professional team. The Service Administrator / Advisor will play a key role in ensuring smooth aftersales operations within a busy dealership environment.

• Basic salary of £30,000 per annum, with potential bonuses up to £5,000 based on labour sales, customer satisfaction, and upselling
• Working hours from 8am to 5pm, Monday to Friday, with a one-hour lunch break
• Opportunities for career progression and development within a supportive team
• Exposure to warranty processes and hybrid aftersales duties
• Supportive management committed to recognising performance and rewarding success

Duties:

• Managing service bookings and scheduling appointments efficiently as a Service Administrator / Advisor
• Preparing accurate job cards and maintaining all service documentation to high standards
• Providing administrative support across the service department, including liaising with customers
• Covering service advisor duties when required, including vehicle updates and customer communication
• Handling warranty documentation and assisting with warranty claim processes
• Supporting parts department activities and stock management where appropriate
• Delivering high levels of customer service and ensuring customer satisfaction as a Service Administrator / Advisor
• Contributing to the overall efficiency of aftersales processes

Requirements:

• Previous experience as a Service Administrator, Service Advisor, or Warranty Administrator is highly desirable
• Strong organisational and administrative skills
• Able to multitask and work effectively in a hybrid role as a Service Administrator / Advisor
• Excellent communication skills and a customer‑focused approach
• Knowledge of manufacturer warranty procedures is advantageous but not essential
• A proactive team player with a flexible attitude and a desire to develop within the motor trade