Service Account Manager - Industrial Machinery (Remote)

Mase Consulting Ltd; Ringway; Remote; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Bonus 10%

Car allowance

25 days holidays

Home-based with UK travel

Job summary

Mase Consulting Ltd. is seeking a Service Account Manager for the Industrial Machinery sector.

The role is home-based with UK travel to customer sites and a focus on managing high-value accounts and aftercare services. You will act as the primary contact for a small portfolio, attend site meetings, and actively promote service contracts, spare parts and machine modifications while coordinating with the Global Service Account Management team.

Qualifications

• 2–3 years in a customer-facing role such as Technical Sales, Key Account Management or After Sales in industrial machinery
• Experience with production machinery, factory automation, or process machinery sectors preferred
• Willingness to travel within the UK and occasional site visits

Responsibilities

• Maintain a 100% account management and aftercare focus for a small portfolio of high-value accounts
• Attend customer site meetings and build relationships with Production, Maintenance and Operations managers
• Proactively sell service contracts, modules, modifications and spare parts while ensuring engineers have the right certifications

Skills

Account management

Technical sales

Customer service

Job description

Mase Consulting Ltd. is seeking a Service Account Manager for the Industrial Machinery sector.

The role is home-based with UK travel to customer sites and a focus on managing high-value accounts and aftercare services. You will act as the primary contact for a small portfolio, attend site meetings, and actively promote service contracts, spare parts and machine modifications while coordinating with the Global Service Account Management team.