Service Account Manager – Industrial Machinery

Mase Consulting Ltd; Swindon; Remote; GBP 50,000 - 60,000; Full time

Job summary

Mase Consulting Ltd is seeking a UK-based Service/Aftercare Account Manager to join a global industrial machinery supplier. You will manage a small portfolio of high value accounts, work from a home office, and travel to customer sites in the UK as needed.

The role focuses on Aftersales, service contracts, spare parts, and collaboration with global teams. You will build relationships with Production and Maintenance managers, ensure engineers’ certifications are current, and contribute to annual

Qualifications

• 2–3 years of experience in a customer interaction role within the industrial machinery, factory automation or process machinery sector.
• Experience with heavily regulated, high profit industries is advantageous.
• Technical qualification in mechanical or electrical engineering.
• Valid driving licence and rights to work in the UK (sponsorship not provided).
• Willingness to travel within the UK (approximately 20% of time).

Responsibilities

• Operate in a 100% Account Management and Aftersales Support role.
• Be the primary contact for a small portfolio of high value key accounts (<10).
• Attend customer site meetings and build relationships with Production, Maintenance and Operations managers.
• Advising customers on the service portfolio and actively selling service contracts, modules, and spare parts.
• Ensure engineers have the correct certifications and competencies; coordinate scheduling through the scheduler.
• Utilise SAP to provide pricing and stock availability for spare parts.

Skills

Customer relationships

Communication skills

Organisation

Attention to detail

Driving license

Education

Mechanical or Electrical Engineering qualification

Tools

SAP

Job description

Home Based with UK travel (Must be based within a 1.5-hour commute of Manchester, Swindon or London)

Are you a highly motivated Key / Service Account Manager with experience working in the production machinery / factory automation sector?

This specialist provider is searching for a talented individual who is keen to learn and progress a career in their industry.

Why This Company?

This global supplier of industrial machinery has a great reputation for offering best in class solutions to some of the most complex and challenging customer applications within areas such as Food, Beverage and Pharmaceuticals production.

Recognised for offering highly reliable systems with the ability to design solutions to the client’s specific environment, application and specification needs, has really elevated the organisation to become a first-choice supplier in its field.

This is a brilliant opportunity to work in a rapidly growing global business that offers opportunities for career advancement.

• £50K - £60K Basic (Starting salary dependent on experience)
• 10% Bonus
• 25 Days Holiday + Public Holidays
• Home based with travel to customer sites in the UK when needed

About The Role

As the UK Service / Aftercare Account Manager, you will operate from a home office and be responsible for:

• Operating in a 100% Account Management and Aftersales Support role.
• Acting as the primary contact for a small portfolio of high value key account customers (<10).
• Attending customer site meetings, building lasting relationships with Production Managers, Maintenance Manager, Operations Managers, Spare Parts Managers and Procurement.
• Taking part internally in global account discussions with the Global Service Account Management team.
• Advising customers of the service portfolio and actively selling service contracts, additional modules, machine modifications and spare parts.
• Ensuring engineers with the correct certifications and competencies are assigned to support the right clients (although day-to-day scheduling is done by the scheduler).
• Ensuring that engineers' certifications are up to date, minimising the risk and disturbance to customers.
• Addressing any customer concerns and providing solutions to their problems.
• Visiting customers who have shown a decline in annual spending to understand the reasons why and overcome any concerns.
• Provide and follow up on spare part quotations.
• Working to annual account growth objectives.
• Conducting business review meetings with assigned customer base.
• Responding to incoming requests for spare parts quotations from your customer base.
• Utilising the SAP system to provide customers with pricing and stock availability of spare and replacement parts.

About You

You must have a minimum of 2-3 years' experience working in a customer interaction role such as Technical Sales, Key Account Management, Service Sales, After Sales or affiliated in the industrial machinery, factory automation or process machinery sector.

This could include but limited to equipment used in the food / beverage processing or pharmaceutical production environment.

Any experience working with customers in heavily regulated, high profit industries would be a distinct advantage, as would any technical qualification in mechanical or electrical engineering.

To fit this profile, you will have the ability to retain technical information and possess a strong attention to detail and the personality and communication skills to build lasting relationships with customers.

Other key skills include:

• Driven by customer satisfaction.
• Desire to learn my client's technology.
• Comfortable building relationships with customers.
• Organised with a desire to learn.
• Comfortable travelling within the UK (20% of your time).
• Valid driving license and rights to work in the UK (sponsorship is not provided).

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Job Ref: 175-5270-LI

Location: Home Based with UK travel (Must be based within a 1.5-hour commute of Manchester, Swindon or London)

Keywords; Service Account Manager, Key Account Manager, Account Management, Aftersales Support, After-sales Service Support, Spares, Spare Parts, , Sales Manager, Technical Sales, Engineering Sales, Field Sales, Key Account Management, Customer Account Manager, Aftercare, Post Sales, Post-sales Engineering, Factory Automation, Robotics, Food Processing, Conveyors, Materials Handling, Industrial Automation, Industrial Machinery, Capital Equipment, Pharmaceutical Production Equipment