Senior Workshop Controller - Vehicle Service & Diagnostics

Northgate Vehicle Hire; Inverness; Hybrid; GBP 44,000 - 47,000; Full time

Benefits offered by this job

Quarterly bonus up to £3,300

Annual leave 24 days

Life assurance

Well-being services

Vehicle-leasing schemes

Benefits app & discounts

Stream pay app

Job summary

Northgate Vehicle Hire is seeking an experienced Workshop Controller at our Inverness site. You will oversee workshop operations, guiding technicians to return vehicles quickly and safely while maximizing profitability and efficiency.

The role requires a qualified technician with strong diagnostic and customer service skills, plus a hands-on leadership style to build a high-performing team that delivers exceptional service to our customers and suppliers.

Qualifications

• You are a qualified technician with a solid workshop background.
• Strong customer service focus and ability to manage client needs.
• Ability to maximise workshop efficiency and opportunities for profitability.
• Experience with diagnostics and repairs using modern tools.
• People-oriented approach with hands-on leadership.

Responsibilities

• Oversee workshop operations to maximise productivity and profitability.
• Decide on recharge and warranty opportunities for technicians.
• Ensure work meets high technical and quality standards.
• Support customers to deliver on business promises and deadlines.
• Lead and develop the workshop team to maintain service excellence.

Skills

Qualified technician

Workshop background

Customer service

People skills

Business mindset

Education

Technician certification

Tools

Diagnostic tools

Manufacturer tools

Job description

Northgate Vehicle Hire is seeking an experienced Workshop Controller at our Inverness site. You will oversee workshop operations, guiding technicians to return vehicles quickly and safely while maximizing profitability and efficiency.

The role requires a qualified technician with strong diagnostic and customer service skills, plus a hands-on leadership style to build a high-performing team that delivers exceptional service to our customers and suppliers.