Workshop Controller: Lead Workshop & Technician Productivity

The John Clark Motor Group; Dundee; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discounted Employee Car Scheme

30 Day Holiday

Life assurance

Group contributory pension scheme

Job summary

The John Clark Motor Group is seeking an experienced Workshop Controller for our Edinburgh service operation. You will oversee workshop workload, coordinate between technicians and service advisors, and ensure smooth daily operations.

We value a confident, customer-focused leader who can drive productivity, upsell approved work, and maintain high standards of communication. Previous service-department experience is essential; a strong team ethos is expected.

Qualifications

• Experience in a similar role within a service department.

Responsibilities

• Ensure smooth running of the workshop and loading of ramps.
• Promote and increase full utilisation of technician hours and productivity.
• Assist with upselling identified work and meet workshop KPI targets set by the Service Manager.
• Maintain clear communication between workshop, service advisers and other stakeholders.

Skills

Confident personality

Articulate

Customer service

Strong leadership

Communication skills

Focused and self-motivated

Job description

The John Clark Motor Group is seeking an experienced Workshop Controller for our Edinburgh service operation. You will oversee workshop workload, coordinate between technicians and service advisors, and ensure smooth daily operations.

We value a confident, customer-focused leader who can drive productivity, upsell approved work, and maintain high standards of communication. Previous service-department experience is essential; a strong team ethos is expected.