Lead Vehicle Workshop Controller – Bonus & Benefits

Northgate Vehicle Hire; Larkhill; Hybrid; GBP 38,000 - 40,000; Full time

Benefits offered by this job

Quarterly bonus

Annual leave

Life assurance

Well-being services

Vehicle leasing

Job summary

Northgate Vehicle Hire in Kidderminster seeks an experienced Workshop Controller to lead a fast-paced workshop, coordinating technicians and priorities to deliver vehicles to the highest technical and quality standards.

You will drive productivity, efficiency and profitability, while making warranty decisions and supporting the team to ensure customers are back on the road quickly and safely.

Qualifications

• A qualified technician background with strong workshop experience and excellent technical knowledge, from routine servicing and maintenance through to advanced diagnostics.
• Commercial awareness and a practical, solutions-focused mindset, with a clear understanding of what makes a workshop successful.
• Proven leadership skills and the ability to motivate, develop, and support a high-performing team.
• A hands-on, proactive approach and a genuine desire to contribute to the wider success of the business.
• Outstanding customer service skills, with the confidence and expertise to resolve issues quickly and effectively.
• The ability to thrive in a busy environment, balancing changing priorities while maintaining exceptional standards.

Responsibilities

• Lead coordination of technicians and priorities to maximise workshop performance.
• Keep vehicles safely back on the road as quickly as possible.
• Decision-maker on warranty and recharge opportunities.
• Drive productivity, efficiency, and profitability.
• Deliver exceptional service and customer satisfaction.

Job description

Northgate Vehicle Hire in Kidderminster seeks an experienced Workshop Controller to lead a fast-paced workshop, coordinating technicians and priorities to deliver vehicles to the highest technical and quality standards.

You will drive productivity, efficiency and profitability, while making warranty decisions and supporting the team to ensure customers are back on the road quickly and safely.