Senior Workshop Controller: Lead Techs & Efficiency

Northgate Vehicle Hire; United Kingdom; Remote; GBP 38,000 - 40,000; Full time

Benefits offered by this job

Quarterly bonus

Annual leave + birthday day

Life assurance

Well-being services

Vehicle-leasing schemes

Pension & SAYE

Job summary

Northgate Vehicle Hire Swansea is seeking an experienced Workshop Controller to lead our onsite workshop. You will manage technicians, oversee servicing and diagnostics, and ensure vehicles are returned safely and quickly while maximizing workshop profitability.

You should be Level 3 qualified with a solid workshop background, a practical, hands-on approach, and a strong focus on customer service. The role offers a competitive salary, generous benefits, and a dynamic team environment at a

Qualifications

• Level 3 qualified technician with a solid workshop background.
• Strong business sense to maximise efficiencies and opportunities.
• People-focused with a hands-on approach to team performance.
• Proactive in helping colleagues and customers to resolve issues.

Responsibilities

• Support customers to deliver on business promises; ensure timely vehicle return.
• Maximise workshop profitability, productivity and efficiency.
• Decide recharge and warranty opportunities for technicians.

Skills

Level 3 tech

Workshop management

Customer service

People skills

Education

Level 3 technician qualification

Job description

Northgate Vehicle Hire Swansea is seeking an experienced Workshop Controller to lead our onsite workshop. You will manage technicians, oversee servicing and diagnostics, and ensure vehicles are returned safely and quickly while maximizing workshop profitability.

You should be Level 3 qualified with a solid workshop background, a practical, hands-on approach, and a strong focus on customer service. The role offers a competitive salary, generous benefits, and a dynamic team environment at a