Senior Workshop Controller - Drive Service Excellence

Group 1 Automotive; North End; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

33 days annual leave

Retail discounts

Discounts on new and used cars

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

Wellbeing support

24/7 healthcare access

Paid day to volunteer

Share purchase plan

Referral rewards

Training and development

Life assurance

Flexible working options

Job summary

Group 1 Automotive in Kings Lynn is seeking a Workshop Controller to lead the day-to-day running of the workshop within our Volkswagen Centre Van Norwich operation. You will coordinate service technicians, manage workloads and ensure outstanding customer service for all clients.

With strong communication and organisational skills, you will support service managers, drive efficiency, and help the department hit its daily targets while upholding our high standards and values.

Qualifications

• Don\'t worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

Responsibilities

• Responsible for the day to day running of the workshop
• Ensuring the service and repair technicians achieve their daily targets
• Assisting the service managers in ensuring the department provides the best possible service to the customers
• Achieves agreed profits and retention levels

Skills

Full UK Driving Licence

Motor Industry experience in a similar

Able to work independently and as part

Ability to work to timescales

Keen eye for detail, good comms

Experience in a main dealer env

Strong industry knowledge

Ability to work under pressure

Job description

Group 1 Automotive in Kings Lynn is seeking a Workshop Controller to lead the day-to-day running of the workshop within our Volkswagen Centre Van Norwich operation. You will coordinate service technicians, manage workloads and ensure outstanding customer service for all clients.

With strong communication and organisational skills, you will support service managers, drive efficiency, and help the department hit its daily targets while upholding our high standards and values.