Senior Waiter: Lead Service & Guest Experience

Emberwood; Bath; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free hotel breaks

Discounted stays across Sutton 1079

Wellness benefits (Heka)

Cycle to work & tech schemes

Enhanced parental leave

Annual social events

Meals on duty

Free onsite parking

Uniforms provided

Job summary

Emberwood, located in the Francis Hotel Bath, seeks a Senior Waiter to lead food service, support managers, and mentor the team to deliver exquisite experiences.

You will oversee service preparation, drive guest-focused service, and ensure sections run smoothly during peak periods. A minimum of 2 years in a similar role is required. Salary £27,910 plus benefits for a full-time evening/weekend position.

Qualifications

• Minimum 2 years of full-time experience in a comparable role.
• Guest-focused with a passion for exceptional service.
• Strong team leadership and communication skills.

Responsibilities

• Lead and support food service during shifts, ensuring highest standards.
• Train and coach staff to maintain consistent service and knowledge.
• Directly assist restaurant management during service and prep.
• Oversee opening/closing procedures and health & safety compliance.
• Create a positive guest experience and energize the team.

Skills

Guest service

Team leadership

Food & beverage knowledge

Health & safety

Job description

Emberwood, located in the Francis Hotel Bath, seeks a Senior Waiter to lead food service, support managers, and mentor the team to deliver exquisite experiences.

You will oversee service preparation, drive guest-focused service, and ensure sections run smoothly during peak periods. A minimum of 2 years in a similar role is required. Salary £27,910 plus benefits for a full-time evening/weekend position.