Waiter/Waitress

Emberwood-Restaurant; Bath; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Free hotel breaks

Discounted hotel stays

Heka wellness platform

Salary sacrifice schemes

Enhanced parental leave

Annual events

Learning & Development

Wisdom Wellbeing

Job summary

Emberwood, part of Sutton 1079, seeks a confident Waiter/Waitress to deliver exceptional service to guests. You will work under the Head Waiter and Management, guiding junior team members during service and always aiming for an exquisite guest experience.

The role emphasizes teamwork, a guest-focused mindset and the ability to perform in a fast-paced setting, with shifts including weekends and evenings at Emberwood inside the Francis Hotel Bath, near central Bath.

Qualifications

• Ideally 1 year of hospitality experience.
• Guest-focused with a positive mindset and proactive attitude.
• Able to thrive in a fast-paced restaurant environment.

Responsibilities

• Guest interaction and repeat business.
• Ensure preparation and delivery of service to the highest standards.

Skills

Customer service

Hospitality experience

Team player

Job description

EMBERWOOD WAITER/WAITRESS SALARY: £13.22 per hour + Tronc

40 hours a week including weekends and evenings

As part of Sutton 1079, we belong to a modern British enterprise shaped by stewardship, knowledge and a long-term perspective. Across hospitality, property and agriculture, we care for places with character and potential, creating businesses that are designed to thrive for generations.

Our vision of one team, peak performance reflects a shared commitment to purpose, capability and continual improvement. We believe great work comes from people who feel trusted, supported and connected to something meaningful.

Family-owned and guided by the Sutton family, we take a considered approach to growth, investing in our people as thoughtfully as we invest in our businesses. Through learning, development and opportunities for progression, we help individuals build rewarding and lasting careers.

Above all, we are creating environments where people can grow, contribute with confidence and take pride in what they achieve together.

We invite you to be part of the next chapter.
Emberwood sits at the heart of the Francis Hotel Bath, shaped by the city around us and the people who bring it to life. We welcome hotel guests and locals with the same warmth, creating experiences that feel thoughtful, grounded and genuinely cared for.

Hospitality is a shared craft. Our team, our partners and our suppliers work together with clarity and purpose, paying attention to the details that matter — in every plate, every conversation and every decision.

Since opening, Emberwood has earned recognition from respected voices in food and hospitality, including a listing in the Michelin Guide 2025 and reviews from William Sitwell and Tom Parker Bowles.

As part of Sutton 1079, we belong to a modern British enterprise built on stewardship, knowledge and the long view. It’s a place where people grow, feel trusted and take pride in contributing to something designed to endure.

Who Are We Looking For?

A Waiter at Emberwood will be confident in delivering the required service level to the guests and taking instruction from the Head Waiters and Management team to ensure quality and dedicated service. They should be able to work confidently as part of a team and assist in helping direct the more Junior members of the team in being prepared for service.

They will also be encouraged to deliver magic moments, empowered by the team to deliver an exquisite experience to the guest and be proactive in ensuring all their sections and any preparation is done diligently.

Ideally they should have at least 1 year of experience in hospitality, but it is essential they are guest focused with a positive mindset, proactive and helpful. Understanding what a fast-paced restaurant looks like is ideal to ensure they pick up the skills and training quickly and efficiently to ensure the guest received the best service.

What Are The Key Responsibilities?

Guest Interaction and Repeat Business built on trust and experiences.

Ensure the preparation and delivery of service is at the highest standards in relation to our offering.

Run a section in the restaurant, lounge or terrace with enthusiasm, energy and personality

Deliver the order of service with detailed knowledge

Compliant with Health and Safety Standards, built in to deliver exquisite experiences for guests.

Elevate the guest experience through with a curious and creative approach to make a experience memorable

Responsible for the safe delivery of food and the correct conduct in relation to allergies and dietary requirements

Our Benefits

• Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one or two days in any Sutton 1079 hotel, in a 12-month period. Additionally, you, your family and your friends are also entitled to discounted stays across all of our hotels including dining in our restaurants.
• Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.
• Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Annual social and celebration events.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development including our in-house Catalyst Aspire and Inspire programmes and external study sponsorship.
• Wisdom Wellbeing - A confidential, 24/365 service offering CBT, therapy, up-to-date information, support and advice on a broad range of subjects.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms for uniformed positions.

At Sutton 1079, we are an inclusive, authentic and ethical community that celebrates diversity, human connection and a true sense of belonging. We want everyone to feel comfortable being themselves here. We value different backgrounds, experiences, career paths and ambitions. What matters most is the care, energy and personality you bring. Together, we create an environment where people are respected, supported and empowered to thrive.