Guest Experience Manager - Restaurant Reception

Emberwood-Restaurant; Bath; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Free hotel breaks

Heka wellness benefits

Cycle to work scheme

Enhanced parental leave

Learning and development

Meals on duty

On-site parking

Uniforms provided

Job summary

Emberwood Restaurant in Bath is seeking a Restaurant Reception Manager to lead the host team across breakfast, lunch and dinner, ensuring smooth guest journeys from booking to farewell. You will coordinate with the restaurant and hotel teams to deliver outstanding service and promote hotel offers.

The role emphasizes excellent interpersonal skills, detail orientation, and the ability to handle ad hoc requests in a fast-paced setting, with onsite shifts and a 5-days-a-week schedule.

Qualifications

• Excellent interpersonal and communication skills
• Highly detailed and attentive, ensuring accuracy in maintaining records and managing schedules
• In depth knowledge of the restaurant and bar offering as well as the hotels offers and promotions
• Exceptional customer service skills with a friendly and approachable demeanour
• Strong organizational abilities with the ability to maintain composure in a fast-paced environment
• Be comfortable dealing with ad hoc or short notice requests from guests or assigned by department head

Responsibilities

• Working with the Head Host to manage and lead the host team through breakfast, lunch and dinner.
• Welcoming guests and allocating them on the booking platform and coordinating with the restaurant team
• Overseeing the guest journey from booking to farewell helping to train the host order of service
• Manage the reservations for the restaurant and liaise with hotel reception for a seamless guest experience when booking in the restaurant
• In depth knowledge of the food and drinks available and a clear understanding of promotions and offers from the hotel and wider group
• Complaint handling
• Recording guest information and deploying that information to enhance guest experience
• Maintain a tidy and organized reception/host area, ensuring it reflects our company's brand and values.
• Receive and plan event bookings working with the restaurant manager and head chef

Skills

Interpersonal communication

Attention to detail

Organisational skills

Flexibility

Job description

Emberwood Restaurant in Bath is seeking a Restaurant Reception Manager to lead the host team across breakfast, lunch and dinner, ensuring smooth guest journeys from booking to farewell. You will coordinate with the restaurant and hotel teams to deliver outstanding service and promote hotel offers.

The role emphasizes excellent interpersonal skills, detail orientation, and the ability to handle ad hoc requests in a fast-paced setting, with onsite shifts and a 5-days-a-week schedule.