Floor Manager: Guest Experience Leader

Sutton 1079; United Kingdom; Remote; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free hotel breaks and discounted stays

Heka benefits platform

Salary sacrifice schemes (cycle to go,

Enhanced parental leave

Annual social/celebration events

Learning and development programs

Wisdom Wellbeing support

On-site meals and parking

Job summary

Emberwood, housed within the Francis Hotel Bath, seeks a Floor Manager to lead all food service during evenings and weekends, ensuring guest satisfaction and smooth operation of the restaurant, bar, terrace and lounge. The role calls for passion for hospitality, hands-on leadership and the ability to manage a busy service with warmth and precision.

You will mentor junior colleagues, uphold health and safety standards and maintain Emberwood’s warm, generous guest experience while representing the

Qualifications

• At least 1 year of experience in a comparable position and environment.
• Guest-focused approach is essential, with a passion for delivering exquisite experiences.

Responsibilities

• Guest Interaction and Repeat Business built on trust and experiences.
• Keen eye for detail during service and supporting the wider team in delivering service standards of the highest quality in relation to our offering.
• Assist with training of staff to be well considered, supporting one-on-ones and group sessions to build the skill level of the team.
• Take on sole responsibility of duty management having operational control of the restaurant, bar, terrace and lounge making decisions which affect both staff and guests.
• Compliant with Health and Safety Standards, built in to deliver exquisite experiences for guests.
• Working with all teams within the Hotel, to ensure all staff and guests receive warmth and generosity.
• Upholding the brand with a positive attitude, energy and enthusiasm.
• Displaying leadership in all aspects of the role

Job description

Emberwood, housed within the Francis Hotel Bath, seeks a Floor Manager to lead all food service during evenings and weekends, ensuring guest satisfaction and smooth operation of the restaurant, bar, terrace and lounge. The role calls for passion for hospitality, hands-on leadership and the ability to manage a busy service with warmth and precision.

You will mentor junior colleagues, uphold health and safety standards and maintain Emberwood’s warm, generous guest experience while representing the