Floor Manager - Fine Dining & Guest Experience

Emberwood; Bath; Hybrid; GBP 33,000 - 38,000; Full time

Benefits offered by this job

Free Hotel Breaks

Leisure Passes

Enhanced Maternity and Paternity Leave

Institute of Hospitality

Learning and Development

HealthAssured

Subsidised Learning Courses

Job summary

Emberwood in Bath is seeking a Floor Manager to lead service in the evenings and weekends, ensuring guests receive exquisite experiences with a team-focused approach.

The role requires at least 1 year in a comparable position, with strong knowledge of the Order of Service and a commitment to health and safety standards. You will coach junior staff, maintain high service standards and uphold Emberwood’s brand ethos throughout shifts.

Qualifications

• At least 1 year of experience in a comparable position and environment.
• Guest-focused approach with strong leadership and teamwork.
• Proficient with order of service and training junior staff.

Responsibilities

• Guest Interaction and Repeat Business built on trust and experiences.
• Keen eye for detail during service and supporting the wider team in delivering service standards of the highest quality in relation to our offering.
• Assist with training of staff to be well considered, supporting one-on-ones and group sessions to build the skill level of the team.
• Take on sole responsibility of duty management having operational control of the restaurant, bar, terrace and lounge, making decisions affecting staff and guests.
• Compliant with Health and Safety Standards, to deliver exquisite experiences for guests.
• Working with all teams within the Hotel, to ensure all staff and guests receive warmth and generosity.
• Upholding the brand with a positive attitude, energy and enthusiasm.
• Displaying leadership in all aspects of the role

Skills

Leadership

Guest-focused

Training staff

Order of service

Health & Safety

Job description

Emberwood in Bath is seeking a Floor Manager to lead service in the evenings and weekends, ensuring guests receive exquisite experiences with a team-focused approach.

The role requires at least 1 year in a comparable position, with strong knowledge of the Order of Service and a commitment to health and safety standards. You will coach junior staff, maintain high service standards and uphold Emberwood’s brand ethos throughout shifts.