Senior Waiter & Guest Experience Lead

Sutton Hotel Collection; Bath; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free hotel breaks

Heka benefits platform

Cycle to work

Enhanced maternity/paternity leave

Annual events

Learning and development

Wisdom Wellbeing

Free meals on duty

On-site parking

Uniforms

Job summary

Sutton 1079's Emberwood in Bath is seeking a Senior Waiter to support service, mentor the team and ensure an exquisite guest experience. The role is full-time, 40 hours per week, evenings and weekends, with a salary of £27,910 plus Tronc and great benefits.

The right candidate has at least 2 years of full-time experience in a similar setting and a passion for food and guest service. Join a family-owned hospitality group that values growth, development and a collaborative, energized work

Qualifications

• At least 2 years of full-time hospitality experience.

Responsibilities

• Guest interaction and repeat business built on trust and experiences.
• Ensure the preparation and delivery of service is at the highest standards in relation to our offering.
• Assist with training of staff in the consistent delivery of the order of service, menu knowledge and elevating the guest experience.
• Complete individual tasks assigned by the restaurant manager or line manager
• Compliant with Health and Safety Standards, built in to deliver exquisite experiences for guests.
• Run a section in the restaurant, lounge or terrace with enthusiasm, energy and personality.
• Oversee all sections across Emberwood and support the team in delivery of the product to a high standard
• Responsibility for the correct opening or close-down of the restaurant
• Leadership through energy and enthusiasm for the environment and brand to create a positive feeling for all staff and guests.

Job description

Sutton 1079's Emberwood in Bath is seeking a Senior Waiter to support service, mentor the team and ensure an exquisite guest experience. The role is full-time, 40 hours per week, evenings and weekends, with a salary of £27,910 plus Tronc and great benefits.

The right candidate has at least 2 years of full-time experience in a similar setting and a passion for food and guest service. Join a family-owned hospitality group that values growth, development and a collaborative, energized work