Senior UX Designer & Service Design Leader

Hippo Digital; Leeds; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Contributory pension (Hippo 6% with 2%

Perkbox discounts

Critical illness cover

Life assurance

Cycle-to-work

Salary sacrifice EVs

Season ticket loans

Wellbeing sessions

Flexible benefits: private health, 2+%

Job summary

Hippo is seeking a Senior Consultant with deep user-centered design expertise to lead teams and advocate for user-centered approaches across client projects in the UK. You will shape end-to-end service experiences, run workshops, and collaborate with multidisciplinary teams to deliver high-impact digital services.

You’ll influence clients, mentor colleagues, and drive best practices within Hippo’s design community while navigating complex service ecosystems and broader organisational change.

Qualifications

• Expert in user-centered design approaches with strong UX and service design understanding.
• Proven ability to lead people and teams and influence clients and colleagues.
• Experience engaging in agile, multidisciplinary delivery environments.

Responsibilities

• Propose ideas that solve problems creatively and shape these into user-centered solutions.
• Design end-to-end user journeys and optimal user experiences.
• Use research insights and metrics to identify pain points and improve design.
• Explore approaches to solve user problems and ensure logical product flow.
• Produce user journeys, sitemaps, navigation schemas, and wireframes.
• Conduct usability testing and gather feedback.
• Engage with agile, multidisciplinary teams using user-centered design.
• Learn from insights to define and improve the service and explain decisions clearly.
• Run workshops with teams and stakeholders.
• Share best practices within Hippo design community and raise design standards.
• Help drive a creative culture and advocate for design internally and externally.
• Map service ecosystems and define clear service propositions.
• Address systemic, institutional problems beyond digital interfaces.
• Facilitate collaborative workshops to align diverse stakeholders on service visions.

Skills

User-centered design

Leadership

Stakeholder management

UX research

Workshop facilitation

Agile collaboration

Tools

Sketch

InVision

Job description

Hippo is seeking a Senior Consultant with deep user-centered design expertise to lead teams and advocate for user-centered approaches across client projects in the UK. You will shape end-to-end service experiences, run workshops, and collaborate with multidisciplinary teams to deliver high-impact digital services.

You’ll influence clients, mentor colleagues, and drive best practices within Hippo’s design community while navigating complex service ecosystems and broader organisational change.