Strategic Service Designer & Delivery Lead

Hippo; United Kingdom; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Pension scheme

25 days holiday

Cycle-to-work

Private health cover

Private dental cover

Wellbeing support

Job summary

Hippo is recruiting senior consultants in service design. You’ll evaluate client ecosystems, lead strategic planning for services, and co-create propositions while managing relationships across teams.

A champion of user-centred design with a solid grasp of Agile delivery, you will influence clients and Hippo colleagues to shape outcomes. You will work with senior stakeholders and potentially line-manage a team, contributing to communities of practice and delivering at pace across organisational

Qualifications

• Experience designing end-to-end services for complex client ecosystems.
• Strong understanding of Agile methodologies and how teams contribute.

Responsibilities

• Lead strategic planning for client services and ensure user needs are met.
• Articulate goals using service maps, blueprints, and value propositions.
• Provide recommendations on approaches to organizational problems.
• Plan and facilitate groups, voice of the customer in meetings.
• Create concepts and plans for new or evolved service propositions.
• Translate complex information into clear, visual deliverables.

Skills

Service design

User research

Agile delivery

Stakeholder management

Team leadership

Job description

Hippo is recruiting senior consultants in service design. You’ll evaluate client ecosystems, lead strategic planning for services, and co-create propositions while managing relationships across teams.

A champion of user-centred design with a solid grasp of Agile delivery, you will influence clients and Hippo colleagues to shape outcomes. You will work with senior stakeholders and potentially line-manage a team, contributing to communities of practice and delivering at pace across organisational