Senior Business Analyst — User-Centred Design Leader

Hippo; West Kirby; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Contributory Pension

25 Days Holiday

Perkbox discounts

Critical illness cover

Life assurance

Volunteer days

Cycle-to-work

EV salary sacrifice

Season ticket loans

Wellbeing sessions

Private health cover

Private dental cover

Additional pension contributions

Extra holidays

Wellbeing contribution

Charity contributions

Tree planting

Job summary

Hippo is a rapidly growing digital consultancy seeking a Senior Business Analyst to join our multidisciplinary teams across strategy, design and technology. You will translate user needs into clear requirements and help shape product backlogs for diverse public and private sector projects.

Based in the UK with flexible on-site and client location work, you will mentor peers, run workshops, and collaborate with Designers and Product Owners to deliver secure, scalable solutions.

Qualifications

• Expertise in business analysis within a user-centred design environment.
• Ability to work with designers, influence research planning, and question research methods.
• Familiarity with service design standards such as GDS or equivalents.
• Experience gathering requirements using varied methods and selecting the right approach.
• Ability to analyse data from multiple sources to inform decisions.
• Experience planning and adjusting Agile ways of working.

Responsibilities

• Translate user research findings into actionable user stories with clear acceptance criteria.
• Lead workshops and collaborative sessions with teams and clients to align on goals.
• Create visual maps like user journeys and process flows to reveal improvement opportunities.
• Partner with Product Owners and Delivery Managers to manage a prioritized backlog.
• Coach colleagues and contribute to Hippo's BA community of practice.

Skills

Business analysis

User-centred design

Stakeholder management

Agile methods

Workshop facilitation

Requirement elicitation

Job description

Hippo is a rapidly growing digital consultancy seeking a Senior Business Analyst to join our multidisciplinary teams across strategy, design and technology. You will translate user needs into clear requirements and help shape product backlogs for diverse public and private sector projects.

Based in the UK with flexible on-site and client location work, you will mentor peers, run workshops, and collaborate with Designers and Product Owners to deliver secure, scalable solutions.