Senior Service Designer & Delivery Lead

Hippo Digital; Manchester; Hybrid; GBP 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Contributory Pension Scheme

25 Days Holiday plus UK Public Holiday

Perkbox access

Critical illness cover

Life assurance

Cycle-to-work scheme

Salary sacrifice electric vehicles

Season ticket loans

Wellbeing sessions

Flexible benefits scheme with private

Zusammenfassung

Hippo Digital is recruiting for senior consultants in service design to lead strategic planning for client services and co-create propositions. You’ll champion user-centred design with a strong Agile background and manage relationships across multiple groups.

The role emphasizes growth at the Intermediate level with opportunities to become a delivery lead. Travel and on-site work across UK offices may be required, and you’ll influence clients and teams while developing as a leader within Hippo’s

Qualifikationen

• Expert at designing services from end to end and improving underperforming services.
• Experience working with service/product owners and senior stakeholders.
• Ability to adopt a pragmatic approach to meet client needs within Agile delivery.

Aufgaben

• Lead strategic planning for the client’s service to meet business and user needs.
• Articulate goals using service maps, value propositions or blueprints.
• Advise on approaches to organisational problems.
• Plan groups toward common goals and be the voice of the customer.
• Generate concepts and plans for new or improved service propositions.
• Simplify cross-departmental information through clear visuals.

Kenntnisse

Service design

Agile delivery

Stakeholder management

User research

Visual communication

Jobbeschreibung

Hippo Digital is recruiting for senior consultants in service design to lead strategic planning for client services and co-create propositions. You’ll champion user-centred design with a strong Agile background and manage relationships across multiple groups.

The role emphasizes growth at the Intermediate level with opportunities to become a delivery lead. Travel and on-site work across UK offices may be required, and you’ll influence clients and teams while developing as a leader within Hippo’s