User Researcher for Public Services — Evidence‑Based UX

Create/Change; United Kingdom; Remote; GBP 40,000 - 56,000; Full time

Job summary

Create/change is a forward-thinking organisation focused on designing services and experiences that drive positive impact for people, businesses, and communities. The company partners with clients across various sectors to reimagine how services are delivered, using human-centered design and evidence-based methods.

We are seeking a User Researcher to join us on a permanent basis. You will advocate for users across policy, digital product and service design projects, ensuring decisions are

Qualifications

• Experience conducting research using qualitative and quantitative methods.
• Ability to select appropriate research methods based on objectives.
• Experience recruiting participants ethically and inclusively.
• Experience conducting research synthesis and turning findings into insights.
• Experience in Agile environments and multidisciplinary teams.
• Ability to communicate complex ideas to non-technical audiences.

Responsibilities

• Design and conduct user research.
• Create research plans using qualitative and quantitative methods.
• Recruit and engage participants ethically and inclusively.
• Facilitate research activities and workshops.
• Analyse findings and communicate actionable insights to improve products and services.

Skills

Qualitative methods

Quantitative methods

Interviewing

Workshops

Surveys

Recruitment

Research synthesis

UK work eligibility

Job description

Create/change is a forward-thinking organisation focused on designing services and experiences that drive positive impact for people, businesses, and communities. The company partners with clients across various sectors to reimagine how services are delivered, using human-centered design and evidence-based methods.

We are seeking a User Researcher to join us on a permanent basis. You will advocate for users across policy, digital product and service design projects, ensuring decisions are