Senior User Researcher - Remote, Public Sector

Experis (Austria); England; Remote; GBP 129,000 - 138,000; Full time

Job summary

Experis (Austria) is seeking a Senior User Researcher to join a multidisciplinary digital delivery team in the UK, focusing on shaping and improving public services.

The role involves planning, conducting, and communicating research to inform service design, product decisions, and policy outcomes within an Agile government context. Remote UK work is available and SC clearance eligibility is noted.

Qualifications

• Essential Skills & Experience from the ad.
• Strong experience in public sector GDS and Agile environments.
• Experience planning and conducting research independently.
• Strong qualitative research skills: interviews, usability testing, discovery research.
• Experience analysing and synthesising research data into insights.
• Knowledge of inclusive and accessible research practices.
• Excellent stakeholder management and communication skills.
• Ability to advocate for user-centred design and evidence-based decisions.

Responsibilities

• Plan and deliver end-to-end user research across the product lifecycle.
• Conduct user interviews, usability testing, workshops, and other qualitative techniques.
• Analyse findings and synthesize insights into actionable recommendations.
• Work with Product Managers, Designers, Developers, BAs, and stakeholders in multidisciplinary teams.
• Champion user-centred design and advocate for user needs.
• Support Agile teams by embedding research into sprint planning and decisions.
• Communicate findings via presentations, reports, personas, journey maps, and artefacts.
• Build stakeholder relationships and use evidence to influence decisions.

Skills

Public sector experience

Agile research

Qualitative research

Interviews

Usability testing

Synthesis & insights

Stakeholder management

Inclusive research

Communication

Job description

Experis (Austria) is seeking a Senior User Researcher to join a multidisciplinary digital delivery team in the UK, focusing on shaping and improving public services.

The role involves planning, conducting, and communicating research to inform service design, product decisions, and policy outcomes within an Agile government context. Remote UK work is available and SC clearance eligibility is noted.