Senior User Researcher

Experis (Austria); United Kingdom; À distance; GBP 129 000 - 138 000; Plein temps

Résumé du poste

Experis (Austria) is seeking a Senior User Researcher to help shape public services. This UK remote role focuses on user-centred delivery with a daily rate of £700-£750 Inside IR35.

You will run end-to-end research, conduct interviews and usability tests, and synthesize findings into actionable guidance for cross-functional teams. Strong stakeholder engagement and inclusive research practices are essential.

Qualifications

• Demonstrable experience in the Public sector and GDS.
• Strong experience delivering user research within Agile, multidisciplinary teams.
• Experience planning and conducting user research independently.
• Strong qualitative research skills, including interviews, usability testing, and discovery research.
• Experience analysing and synthesising research data into meaningful insights.
• Knowledge of inclusive and accessible research practices.
• Excellent stakeholder management and communication skills.
• Ability to advocate for user-centred design and evidence-based decision making.

Responsabilités

• Plan and deliver end-to-end user research activities across the product lifecycle.
• Conduct user interviews, usability testing, workshops, and other qualitative research techniques.
• Analyse research findings and synthesize insights into actionable recommendations.
• Work closely with Product Managers, Designers, Developers, Business Analysts, and stakeholders within multidisciplinary teams.
• Champion user-centred design principles and advocate for user needs throughout delivery.
• Support Agile teams by embedding research into sprint planning and decision-making.
• Communicate findings clearly through presentations, reports, personas, journey maps, and other research artefacts.
• Build strong stakeholder relationships and use evidence to influence decisions.

Connaissances

Public sector experience

GDS familiarity

Agile research

Interview techniques

Usability testing

Synthesis of insights

Inclusive research

Stakeholder management

Description du poste

Senior User Researcher

Rate: £700.00 - £750 per day (Inside IR35)

Location: UK Remote

Clearance: SC Eligible

The Opportunity

We're seeking an experienced Senior User Researcher to join a multidisciplinary digital delivery team, helping to shape and improve user-centred public services.

Key Responsibilities

• Plan and deliver end-to-end user research activities across the product lifecycle.
• Conduct user interviews, usability testing, workshops, and other qualitative research techniques.
• Analyse research findings and synthesise insights into actionable recommendations.
• Work closely with Product Managers, Designers, Developers, Business Analysts, and stakeholders within multidisciplinary teams.
• Champion user-centred design principles and advocate for user needs throughout delivery.
• Support Agile teams by embedding research into sprint planning and decision-making.
• Communicate findings clearly through presentations, reports, personas, journey maps, and other research artefacts.
• Build strong stakeholder relationships and use evidence to influence decisions.

Essential Skills & Experience

• Demonstrable experience working within the Public sector and GDS.
• Strong experience delivering user research within Agile, multidisciplinary teams.
• Experience planning and conducting user research independently.
• Strong qualitative research skills, including interviews, usability testing, and discovery research.
• Experience analysing and synthesising research data into meaningful insights.
• Knowledge of inclusive and accessible research practices.
• Excellent stakeholder management and communication skills.
• Ability to advocate for user-centred design and evidence-based decision making.

Key Competencies

• Agile Research Practices
• Analysis and Synthesis
• Inclusive Research
• Research Management and Assurance
• Stakeholder Engagement
• User Research Methods
• User-centred Design and Advocacy

What We’re Looking For

You’ll be a confident and collaborative researcher who is passionate about understanding user behaviour and improving digital services. You’ll have the ability to work independently, influence stakeholders through evidence, and ensure user needs remain at the heart of design and delivery decisions.

If you’re an experienced User Researcher with a strong public sector background and expertise in Government Digital Service ways of working, we'd love to hear from you.