Senior User Researcher

Experis (Austria); England; À distance; GBP 129 000 - 138 000; Plein temps

Résumé du poste

Experis (Austria) is seeking a Senior User Researcher to join a multidisciplinary digital delivery team in the UK, focusing on shaping and improving public services.

The role involves planning, conducting, and communicating research to inform service design, product decisions, and policy outcomes within an Agile government context. Remote UK work is available and SC clearance eligibility is noted.

Qualifications

• Essential Skills & Experience from the ad.
• Strong experience in public sector GDS and Agile environments.
• Experience planning and conducting research independently.
• Strong qualitative research skills: interviews, usability testing, discovery research.
• Experience analysing and synthesising research data into insights.
• Knowledge of inclusive and accessible research practices.
• Excellent stakeholder management and communication skills.
• Ability to advocate for user-centred design and evidence-based decisions.

Responsabilités

• Plan and deliver end-to-end user research across the product lifecycle.
• Conduct user interviews, usability testing, workshops, and other qualitative techniques.
• Analyse findings and synthesize insights into actionable recommendations.
• Work with Product Managers, Designers, Developers, BAs, and stakeholders in multidisciplinary teams.
• Champion user-centred design and advocate for user needs.
• Support Agile teams by embedding research into sprint planning and decisions.
• Communicate findings via presentations, reports, personas, journey maps, and artefacts.
• Build stakeholder relationships and use evidence to influence decisions.

Connaissances

Public sector experience

Agile research

Qualitative research

Interviews

Usability testing

Synthesis & insights

Stakeholder management

Inclusive research

Communication

Description du poste

Senior User Researcher

Rate: £700.00 - £750 per day (Inside IR35)
Location: UK Remote
Clearance: SC Eligible

The Opportunity

We're seeking an experienced Senior User Researcher to join a multidisciplinary digital delivery team, helping to shape and improve user-centred public services.

The successful candidate will have demonstrable experience operating within the Government Digital and Data Profession Capability Framework and a strong track record of delivering user research within Agile environments. You'll be responsible for planning, conducting, and communicating research that informs service design, product decisions, and policy outcomes.

Key Responsibilities

• Plan and deliver end-to-end user research activities across the product lifecycle.
• Conduct user interviews, usability testing, workshops, and other qualitative research techniques.
• Analyse research findings and synthesise insights into actionable recommendations.
• Work closely with Product Managers, Designers, Developers, Business Analysts, and stakeholders within multidisciplinary teams.
• Champion user-centred design principles and advocate for user needs throughout delivery.
• Support Agile teams by embedding research into sprint planning and decision-making.
• Communicate findings clearly through presentations, reports, personas, journey maps, and other research artefacts.
• Build strong stakeholder relationships and use evidence to influence decisions.

Essential Skills & Experience

• Demonstrable experience working within the Public sector and GDS.
• Strong experience delivering user research within Agile, multidisciplinary teams.
• Experience planning and conducting user research independently.
• Strong qualitative research skills, including interviews, usability testing, and discovery research.
• Experience analysing and synthesising research data into meaningful insights.
• Knowledge of inclusive and accessible research practices.
• Excellent stakeholder management and communication skills.
• Ability to advocate for user-centred design and evidence-based decision making.

Key Competencies

• Agile Research Practices
• Analysis and Synthesis
• Inclusive Research
• Research Management and Assurance
• Stakeholder Engagement
• User Research Methods
• User-Centred Design and Advocacy

What We're Looking For

You’ll be a confident and collaborative researcher who is passionate about understanding user behaviour and improving digital services. You’ll have the ability to work independently, influence stakeholders through evidence, and ensure user needs remain at the heart of design and delivery decisions.

If you’re an experienced User Researcher with a strong public sector background and expertise in Government Digital Service ways of working, we’d love to hear from you.