Senior User Researcher — Government Digital Services

Talantir; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

Scrumconnect Consulting in the UK is seeking an experienced Senior User Researcher to join a large, multidisciplinary Agile team delivering complex, high-impact digital services for public sector clients. You will lead user research activities across services, embed user-centred practices, and align research with delivery objectives.

You will also mentor other researchers, help assure and improve research quality, and advocate for user research with stakeholders and delivery teams.

Qualifications

• Strong experience working as a Senior User Researcher on GDS-aligned digital services.
• Proven experience planning and delivering a wide range of user research methods.
• Strong analysis and synthesis skills, with the ability to engage and influence stakeholders.
• Experience designing and delivering inclusive and accessible research.

Responsibilities

• Plan and lead user research activities on complex digital services
• Embed user-centred and inclusive research practices within teams
• Align research activity with service strategy and delivery plans
• Analyse and synthesise research findings, translating insight into clear recommendations
• Supervise, mentor, and support other user researchers
• Advocate for user research with stakeholders and delivery teams
• Support Agile teams to adopt and mature user-centred practices

Skills

Senior UR

GDS-aligned

Research methods

Stakeholder engagement

Inclusive research

Cross-functional collaboration

Job description

Scrumconnect Consulting in the UK is seeking an experienced Senior User Researcher to join a large, multidisciplinary Agile team delivering complex, high-impact digital services for public sector clients. You will lead user research activities across services, embed user-centred practices, and align research with delivery objectives.

You will also mentor other researchers, help assure and improve research quality, and advocate for user research with stakeholders and delivery teams.