Senior User Researcher – Public Services (Hybrid London)

scrumconnect ltd; Greater London; Hybrid; GBP 61,000 - 75,000; Full time

Job summary

Scrumconnect Consulting is seeking a Senior User Researcher for permanent or contract work in London. You will plan and run user research, translate findings into clear insights, and ensure user needs shape service decisions for public sector projects.

The role is hybrid (one day per week in London). You will collaborate with designers, analysts and product managers, mentor others, and ensure research practices meet GDPR and GDS expectations.

Qualifications

• Significant experience as a user researcher on digital services.
• Strong qualitative research skills, with the ability to use quantitative data alongside them.
• Experience researching with users who have access needs or low digital confidence.
• Experience working in multidisciplinary agile teams.
• Ability to present findings clearly and influence decisions.

Responsibilities

• Plan and run research using a range of methods, including interviews, contextual inquiry and usability testing.
• Research with a wide range of users, including people with access needs and professional or specialist users.
• Analyse findings and share clear, actionable insight with the team and stakeholders.
• Work with designers, business analysts and product managers so research shapes what is built.
• Test prototypes and services, and help the team iterate based on evidence.
• Make sure research is ethical and meets UK GDPR.
• Prepare research evidence for GDS service assessments.
• Support and mentor other researchers.

Skills

Extensive user research

Qualitative methods

Access needs research

Multidisciplinary teams

Findings presentation

Job description

Scrumconnect Consulting is seeking a Senior User Researcher for permanent or contract work in London. You will plan and run user research, translate findings into clear insights, and ensure user needs shape service decisions for public sector projects.

The role is hybrid (one day per week in London). You will collaborate with designers, analysts and product managers, mentor others, and ensure research practices meet GDPR and GDS expectations.