Senior User Researcher — Public Sector, SC Cleared

scrumconnect ltd; Greater London; On-site; GBP 65,000 - 95,000; Full time

Job summary

Scrumconnect Consulting, a UK-based digital transformation specialist, is seeking a Senior User Researcher (SC Cleared) to lead research across complex public sector engagements. You will embed within multidisciplinary Agile teams and drive research from Discovery through Live, translating findings into impactful decisions.

You will champion inclusive research, ensure ethical safeguards and GDPR compliance, and present evidence-based narratives to stakeholders to shape sprint backlogs and

Qualifications

• Significant experience as a Senior User Researcher leading research within UK public sector or government digital services.

Responsibilities

• Lead, scope and deliver user research across complex services and multi-team environments, defining research strategies across Discovery, Alpha, Beta and Live phases.
• Advise teams and clients on the selection, application and ethical safeguarding of a wide range of qualitative and quantitative user research methods.
• Lead collaborative data analysis and synthesis, engaging colleagues and stakeholders to build user empathy and align on core service opportunities.
• Champion inclusive research practices across projects, ensuring research actively involves diverse user groups, users with accessibility needs and users requiring assisted digital support.
• Assure research quality, ethical rigour and alignment with WCAG standards and the GDS Service Standard, ensuring services are ready for formal service assessments.
• Translate user research insights into high-impact findings, presented via regular playbacks and Show & Tells, which directly influence sprint backlogs and project decisions.
• Present compelling, evidence-backed narratives to senior stakeholders to build consensus on project decisions.
• Ensure research complies with GDPR, data privacy regulations, informed consent protocols and Market Research Society (MRS) ethics guidelines.
• Mentor, coach and support the development of associate and mid-level user researchers to elevate research maturity across the team.
• Build strong, trusted relationships with client teams, represent Scrumconnect values, support consulting proposals and pre-sales activity, and actively contribute to our internal UCD Community of Practice.

Skills

Public sector research

Qualitative & quantitative research

Research ethics & GDPR

Stakeholder engagement

Data analysis & synthesis

Storytelling & communication

Tools

Dovetail

Optimal Workshop

Miro

Job description

Scrumconnect Consulting, a UK-based digital transformation specialist, is seeking a Senior User Researcher (SC Cleared) to lead research across complex public sector engagements. You will embed within multidisciplinary Agile teams and drive research from Discovery through Live, translating findings into impactful decisions.

You will champion inclusive research, ensure ethical safeguards and GDPR compliance, and present evidence-based narratives to stakeholders to shape sprint backlogs and