Senior User Researcher | Public Sector UX Leader

Scrumconnect Consulting; Newcastle upon Tyne; On-site; GBP 55,000 - 75,000; Full time

Job summary

Scrumconnect Consulting in the United Kingdom seeks a Senior User Researcher to join a large, multidisciplinary agile team delivering complex digital public services. You will lead user research across projects and embed user-centred practice within new teams.

You’ll mentor other researchers, align activities with delivery plans and advocate for research with stakeholders to improve service outcomes.

Qualifications

• Strong experience as a Senior User Researcher on government service projects.
• Proven ability to plan and deliver diverse research methods.
• Excellent stakeholder engagement and synthesis of findings.
• Experience embedding inclusive and accessible research.
• Collaborates with designers, developers and product managers.
• Experience aligning research with service strategy in agile teams.

Responsibilities

• Plan and lead user research activities on complex digital services.
• Embed user-centred and inclusive research practice within teams.
• Align research activity with service strategy and delivery plans.
• Analyse and synthesise research findings, turning insight into clear recommendations.
• Supervise, mentor and support other user researchers.
• Advocate for user research with stakeholders and delivery teams.
• Support agile teams to adopt and mature user-centred practice.

Skills

Senior User Researcher

GDS-aligned services

Stakeholder engagement

Inclusive research methods

Job description

Scrumconnect Consulting in the United Kingdom seeks a Senior User Researcher to join a large, multidisciplinary agile team delivering complex digital public services. You will lead user research across projects and embed user-centred practice within new teams.

You’ll mentor other researchers, align activities with delivery plans and advocate for research with stakeholders to improve service outcomes.