Senior User Researcher: Lead & Mentor in Public Digital

Scrumconnect Limited; Newcastle upon Tyne; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Exposure to major public sector digit/

Collaborative culture

Learning & development

Flexible working

Job summary

Scrumconnect Consulting in the UK seeks an experienced Senior User Researcher to join a large multidisciplinary agile team delivering complex, high-impact digital services.

You will lead user research across complex services, embed user-centred practice in new teams, and mentor other researchers, helping to assure and improve the quality of research. Flexible working arrangements are available.

Qualifications

• Senior User Researcher with demonstrable experience in government-grade digital services.
• Proven ability to plan and deliver diverse user research methods.
• Strong analysis, synthesis and stakeholder influencing skills.
• Inclusive and accessible research design experience.

Responsibilities

• Plan and lead user research activities on complex digital services.
• Embed user-centred and inclusive research practice within teams.
• Align research activity with service strategy and delivery plans.
• Analyse and synthesise research findings, turning insight into clear recommendations.
• Supervise, mentor and support other user researchers.
• Advocate for user research with stakeholders and delivery teams.
• Support agile teams to adopt and mature user-centred practice.

Skills

Senior User Researcher experience

GDS-aligned digital services

Stakeholder engagement

Inclusive research methods

Job description

Scrumconnect Consulting in the UK seeks an experienced Senior User Researcher to join a large multidisciplinary agile team delivering complex, high-impact digital services.

You will lead user research across complex services, embed user-centred practice in new teams, and mentor other researchers, helping to assure and improve the quality of research. Flexible working arrangements are available.