Senior User Researcher for Public Services

Scrumconnect Limited; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Scrumconnect Consulting is seeking a Senior User Researcher to help teams understand users of public services. You will plan and run research, turn findings into clear insight, and ensure user needs guide decisions throughout the development process.

You will work with designers, analysts and product managers in an agile context to influence what is built, validate ideas with users, and ensure ethical research practices in line with UK GDPR.

Qualifications

• Significant experience conducting user research for digital services.
• Strong qualitative methods with ability to incorporate quantitative data.
• Research with users with accessibility needs or low digital confidence.
• Experience working in multidisciplinary agile teams.
• Ability to present findings clearly and influence decisions.
• UK government or public sector experience.
• Experience researching complex, multi-organisation services.
• Experience taking services through GDS service assessments.

Responsibilities

• Plan and run research using interviews, contextual inquiry and usability testing.
• Research with a wide range of users including those with access needs.
• Analyse findings and share clear, actionable insight with team and stakeholders.
• Collaborate with designers, business analysts and product managers to shape what is built.
• Test prototypes and services and iterate based on evidence.
• Ensure research is ethical and compliant with UK GDPR.
• Prepare research evidence for GDS service assessments.
• Support and mentor other researchers.

Skills

User research

Qualitative research

GDS service assessments

Public sector experience

Agile teams

UK GDPR

Stakeholder influence

Job description

Scrumconnect Consulting is seeking a Senior User Researcher to help teams understand users of public services. You will plan and run research, turn findings into clear insight, and ensure user needs guide decisions throughout the development process.

You will work with designers, analysts and product managers in an agile context to influence what is built, validate ideas with users, and ensure ethical research practices in line with UK GDPR.