Senior User Researcher - Flexible Public Sector

Scrumconnect Limited; United Kingdom; Remote; GBP 65,000 - 98,000; Full time

Job summary

Scrumconnect Consulting, a UK-based digital transformation partner, seeks a Senior User Researcher to lead research across complex public sector programmes. You will shape research strategy, select methods, and embed inclusive practices across agile teams including designers, engineers and product managers.

Operating at SFIA Level 5, you will translate findings into strategic decisions, ensure GDPR compliance, and mentor colleagues, while helping clients mature their services toward live

Qualifications

• Lead user research across complex public sector engagements.
• Plan and execute research across Discovery, Alpha, Beta and Live lifecycles.
• Translate user evidence into strategic decisions and recommendations.

Responsibilities

• Lead, scope and deliver user research across complex services and multi-team environments.
• Advise teams and clients on selection and ethical safeguarding of qualitative and quantitative methods.
• Lead data analysis and syntheses to build user empathy and inform service opportunities.
• Champion inclusive research practices involving diverse user groups and accessibility needs.
• Ensure research aligns with GDPR, data privacy, and MRS ethics guidelines.
• Mentor junior researchers to raise team research maturity.
• Support proposals and pre-sales with client teams.

Skills

Qualitative research

Quantitative research

Stakeholder engagement

Public sector experience

Communication

Education

GSR accreditation

MRS accreditation

Tools

Dovetail

Optimal Workshop

Miro

Job description

Scrumconnect Consulting, a UK-based digital transformation partner, seeks a Senior User Researcher to lead research across complex public sector programmes. You will shape research strategy, select methods, and embed inclusive practices across agile teams including designers, engineers and product managers.

Operating at SFIA Level 5, you will translate findings into strategic decisions, ensure GDPR compliance, and mentor colleagues, while helping clients mature their services toward live