Senior Service Designer - Public Services, Remote

Made Tech; England; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

30 days Holiday

Flexible Working Hours

Flexible Parental Leave

Remote Working

Paid counseling

Job summary

Made Tech is seeking a Senior Service Designer to lead end-to-end public service design across policy, technology, and organisational change in the UK. You will shape service strategy, map journeys, and mentor a growing Design practice, delivering measurable outcomes for citizens and government partners.

You will work across online and offline channels, collaborate with senior leaders, and help win new work by applying systems thinking and strong facilitation to complex policy and service

Qualifications

• Expert in core Service Design tools including service blueprints, ecosystem maps, and stakeholder maps.
• Able to coach and mentor other designers and set Service Design standards.
• Experience mapping the existing service landscape to identify user and business needs.

Responsibilities

• Assure the successful design and delivery of public services by applying a holistic Service Design lens across technology, policy, process, and organisation.
• Build service design maturity, facilitate the design process, communicate complex service decisions to teams, and set strategic expectations with senior stakeholders.
• Design, prototype and test seamless (online and offline) services, ensuring all outcomes are aligned.
• Champion the practice across Made Tech through CoP participation and delivery of training/mentoring.
• Build trust with clients by demonstrating value and understanding strategic needs for service improvement.
• Support the commercial team to win new work by contributing strategic Service Design thinking.
• Represent and advocate for user-centred Service Design publicly through talks and case studies.

Skills

Service Design

Strategic thinking

Stakeholder management

Coaching & mentoring

Public sector service design

Figma

GOV.UK prototyping kit

Service Blueprints

Tools

Figma

GOV.UK prototyping kit

Service Blueprints

Job description

Made Tech is seeking a Senior Service Designer to lead end-to-end public service design across policy, technology, and organisational change in the UK. You will shape service strategy, map journeys, and mentor a growing Design practice, delivering measurable outcomes for citizens and government partners.

You will work across online and offline channels, collaborate with senior leaders, and help win new work by applying systems thinking and strong facilitation to complex policy and service