Senior User Researcher: Lead User-Centred Public Services

Manchester Digital; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Government Legal Department seeks a Senior User Researcher to plan and lead research for digital products and services across the product lifecycle within the Digital Delivery team. You will champion user-centred design, conduct usability testing, and turn evidence into strategic insights.

You will mentor junior researchers and ensure ethical, accessible practices across government services. This role operates within a fast-moving government environment, partnering with cross-functional teams to

Qualifications

• Embedding user research within Agile delivery to inform priorities.
• Turning diverse sources of evidence into strategic insights.
• Leading inclusive and accessible research practices.
• Ethical, compliant and user-centred research across the organisation.
• Mentoring researchers and assuring research quality.
• Building trusted relationships across senior, operational and technical audiences.
• Leading planning, design and delivery of research for high-profile products.
• Adapting research approaches to different stages and challenges.
• Keeping user needs at the heart of decision-making.

Responsibilities

• Championing user-centred design, embedding research-led thinking and agile practices across teams.
• Driving user research and usability testing to shape and continuously improve products and services.
• Turning complex research into compelling insights that influence decisions.
• Collaborating across disciplines to transform evidence into service improvements.
• Communicating research findings to influence decisions and drive change.
• Championing inclusive research practices across services.
• Embedding ethical research standards to protect participants and researchers.
• Line managing and mentoring junior researchers, developing skills and careers.
• Assuring quality of research delivered by external suppliers.

Skills

User research

Agile delivery

Inclusive research

Ethical research

Mentoring researchers

Stakeholder management

Research insights

Cross-functional

Job description

Government Legal Department seeks a Senior User Researcher to plan and lead research for digital products and services across the product lifecycle within the Digital Delivery team. You will champion user-centred design, conduct usability testing, and turn evidence into strategic insights.

You will mentor junior researchers and ensure ethical, accessible practices across government services. This role operates within a fast-moving government environment, partnering with cross-functional teams to