Senior User Researcher, Public Sector Discovery

Scrumconnect Limited; Newcastle upon Tyne; On-site; GBP 55,000 - 75,000; Full time

Job summary

Scrumconnect Consulting is seeking a Senior User Researcher to lead the UK public sector research programme for a new digital notification system. You will design strategies, conduct interviews, surveys and usability work, and deliver evidence-based outputs informing service design.

Autonomy is expected, with governance aligned to GDS standards and SFIA Level 5 competencies. You will mentor junior researchers and collaborate with business analysts and service designers.

Qualifications

• Significant experience as a User Researcher in UK public sector or government digital delivery.
• Strong qualitative research skills, including interview design, facilitation, analysis and synthesis.
• Experience designing and executing large-scale research programmes engaging diverse and geographically distributed participant groups.
• Proficiency in research tools such as Dovetail, Lookback, Optimal Workshop, Miro or equivalent.
• Knowledge of the GDS Service Standard and the role of research across Discovery, Alpha and Beta.
• GSR accreditation or an equivalent professional research qualification.

Responsibilities

• Lead the design and execution of the user research strategy for the SCS-N Discovery, including defining research questions and managing participant recruitment.
• Plan and facilitate interviews, focus groups, contextual enquiries and usability sessions with building control authority teams across local authorities.
• Design and deploy surveys, diary studies and other mixed-methods research instruments.
• Synthesize and analyse qualitative and quantitative data to identify themes, insights and user needs.
• Produce research outputs including findings reports, affinity diagrams, personas and journey maps.
• Contribute to mapping how BCA teams manage SCS-N notifications and define user needs for the new system.
• Present findings to senior stakeholders at BSR and MHCLG.

Skills

Qualitative research

Public sector experience

Stakeholder communication

Mentoring

Self-direction

Education

GSR accreditation or equivalent

Tools

Dovetail

Lookback

Optimal Workshop

Miro

Job description

Scrumconnect Consulting is seeking a Senior User Researcher to lead the UK public sector research programme for a new digital notification system. You will design strategies, conduct interviews, surveys and usability work, and deliver evidence-based outputs informing service design.

Autonomy is expected, with governance aligned to GDS standards and SFIA Level 5 competencies. You will mentor junior researchers and collaborate with business analysts and service designers.